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Report: #454268

Complaint Review: Wood-rings.com - Fairfax California

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  • Reported By: Alexandria Other
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  • Wood-rings.com 26 Wimbledon Lane Fairfax, California U.S.A.

Wood-rings.com Delivered a custom made wooden and silver ring of exceptionally poor quality Fairfax California

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I ordered a custom made wood and silver ring from www.wood-rings.com. The company insisted on charging US$40 for International postage which I questioned but was told take it or leave it. The postage actually cost CAD$8.43.
Payment was made through Paypal.
The ring arrived in what appeared to be good condition but started deteriorating within a few days as chunks of wood started falling off.
Numerous attempts at communicating with the company to inquire about warranty claims were ignored.
I initiated action through Paypal during which time the company did their best to ignore me and blame the poor workmanship on the way I wore the ring. I initially asked for a 50% refund (which was ignored by the company), but as the ring continued to fall apart I insisted on returning the ring for a refund. The company refused and so the issue was escalated to Paypal for a final decision.
The company only then decided to offer me a 25% refund, which I refused, followed by a 50% refund, which I again refused as by this time the ring had deteriorated so much I was unable to wear it.
Unfortunately Paypal refused to get involved with this issue and closed the case without taking action so I ended up being left with a rather expensive, poorly made, falling apart piece of jewellery.

Matt
Alexandria
Australia

This report was posted on Ripoff Report on 05/21/2009 09:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wood-ringscom/fairfax-california-94930/wood-ringscom-delivered-a-custom-made-wooden-and-silver-ring-of-exceptionally-poor-qualit-454268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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