• Report: #1016361
Complaint Review:

Words Prevail, LLC

  • Submitted: Mon, February 18, 2013
  • Updated: Mon, February 18, 2013

  • Reported By: DQ — Orlando Florida United States of America
Words Prevail, LLC
1703 White Ave Orlando, Florida United States of America

Words Prevail, LLC Victoria Andrew, Victoria Andrew, CPRW, Words Prevail LLC, Tori Andrew BUYER BEWARE!!! This "Professional" Resume Writer will make you pay $200 upfront and then give you EVERY EXCUSE IN THE BOOK UNTIL AVOIDING CONTACT COMPLETELY! Orlando, Florida

*REBUTTAL Owner of company: Customer is 100% Happy

*Author of original report: RETRACT MY REPORT PLEASE

*Author of original report: Retracting My Report

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I was looking for a new career and was recommended to use a Professional Resume Service to update my resume.  I contacted Victoria Andrew and she agreed to help me write my resume, and there was a package I had to purchase upfront.  It included: an updated resume, a cover letter, follow up letters, and a new LinkedIn profile.

Before we had our first appointment, Victoria contacted me via text stating that she was having a terrible toothache and had to reschedule.  This was the first of many excuses that she would have in the future.

We rescheduled, and finally we connected and she interviewed me so that we could get the ball rolling.  This was Sunday morning, and she assured me that my resume package would be complete on Wednesday.  It never happened.  I contacted her and she didn't call me back.  Instead she emailed me that she was sorry for the delay, and I got it the following Friday.  . [continued below]....

I decided since she was a nice person, I would help her out and get her more business and purchased a $200 gift certificate as a Christmas present for my husband.  She was to mail it to me so I had something to give to him on Christmas day.

A few days before Christmas it never arrived.  I asked her to please send it to my parent's house at another address since that is where we were heading for the holiday.  Guess what?  It never arrived there either!!! She then stated she would "email" my husband a note that I got him a gift...which was disappointing because I really wanted to have something under the tree for him.

Then they spoke on the phone later that week and he asked to meet her to do some resume coaching...the first time they were supposed to meet, she had to cancel because she had a migraine.  The next time they were supposed to meet, her car broke down.  
After that, she completely stopped answering our phone calls and emails, and I want my money that I paid up front for.  Never use her - she is the owner and president of this business and I have never felt more disrespected and cheated in my entire life.  We were very understanding each time she blew us off, but I never did get my money back or a finished product from Victoria.  Buyer Beware and Do NOT use this service - you won't ever get what you paid for!!

This report was posted on Ripoff Report on 02/18/2013 04:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/words-prevail-llc/orlando-florida-32806/words-prevail-llc-victoria-andrew-victoria-andrew-cprw-words-prevail-llc-tori-andre-1016361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer is 100% Happy

AUTHOR: Victoria Andrew - ()

First and foremost, this situation has been resolved 100% and my customer is tremendously happy and satisfied as a result of the services I have provided. This report was published quite a long time ago. Words Prevail is no longer in operation, and I have gone on to achieve great success with many other prestigious resume companies throughout the years. Many of my clients, especially within the past five years, have posted countless 5-star reviews (on Yelp, YellowPages, etc) and have reported great satisfaction and success as a result of my career management expertise and professional resume writing services.

Most importantly, I have won the praise, respect, and satisfaction of the customer who originally posted this review. "DQ" and I have become friends and have been in amiable contact over the years following this post due to my immediate action to resolve the situation and provide stellar service. At the time of this incident, I was undergoing severe traumatic stress and medical issues. I will honestly admit that my circumstances affected my performance at that time, for which I tremendously regret. However, I have been inspired by this situation to become a better resume writer who provides highly responsive and expert customer service as a result.

Upon hearing of "DQ's" dissatisfaction nearly 2 years ago, I immediately responded and did everything in my power to amend the situation. I provided unlimited, free revisions to the new resume package I composed for her, along with free additional versions of her resume and career campaign materials for other industries. I also went above and beyond to expedite her husband's resume package, cover letter, follow-up letter, and LinkedIn profile. I also composed very complimentary bios of "DQ" and her husband, of which were highlighted on my blog at the time in order to capture the attention of the hiring manager. Last but not least, I also introduced them to a national recruiter in order to support their job searches. As a result, they both landed new jobs and the situation is 100% amended. I will continue to provide free updates and services to them as needed on a lifelong basis.

This website, Rip Off Report, makes it extremely difficult to erase a complaint even though my customer has tried MANY times to retract and delete her report. She wanted to do this willingly, without my request. I have also endeavored to have this report removed, but Rip Off Report wants to charge us thousands of dollars to "arbitrate" even though the customer and I are not only on good terms, but are also friends at this point.


I am grateful that "DQ" came into my life, as she helped me to set aside my personal tribulations and to focus solely on delivering a phenomenal product for my customers. She is an amazing person, as are all of my customers. I am also a member in good standing with PARW and NRWA and have been many years. I  continually seek to improve my craft and advance my credentials, especially now that I am primarily a senior resume writer for c-level executives on a global scope.

It is my passion and mission to help clients land an ideal future career. Within the past few years, I have proven that I am successful in doing so for every single one of my clients, from entry-level to c-level clients of ALL industries. I am also very proud to report that I have developed a very positive reputation in the resume writing industry and consistently obtain countless referrals from satisfied customers. It is also my goal to have lifelong relationships with customers in order to continually advocate and support their carreer development, upward mobility, and success.

It is also my hope that we may find a way to delete this report, as both "DQ" and I agree that it is no longer relevant nor is it a reflection of my top-tier professionalism. From my understanding, this website wants me to pay a ridiculous amount of money to erase this report, even though the customer has repeatedly stated that the situation is resolved and that she wishes to have this report retracted. Although consumer advocacy is important, this website makes it seemingly impossible to have original reports negated.

I hope that any of my previous, current, or future clients do not see this as a reflection of my value as a resume writer. I am extremely driven and work 80 to 100 hours a week in order to deliver outstanding resumes and career management services. My success rate has been impeccable in the past few years, and I have achieved subject matter expertise in the industry. Please keep an open mind and note that this report in the past inspired me to fortify my work ethic and improve my professionalism, customer service, product delivery, and communication with clients. Resume writing is my primary profession and helping individuals to achieve their career goals is both my greatest talent and my mission.

Thank you for taking the time to read my response. Please note again that the customer has stated multiple times that she wishes to retract and delete her original report due to satisfaction with my services. Thank you.

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#2 Author of original report



This situation has been rectified - trying to remove the report is not happening - please remove Victoria Andrew and Words Prevail, LLC from this website.   THANK YOU!!! 

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#3 Author of original report

Retracting My Report


I filed this complaint with Words Prevail, LLC.

Since then, Victoria Andrew, CEO of the company, has contacted me and rectified the conflict.  

She was going through personal issues and thus was the basis of not contacting me.

Again, I retract this report as everything has been resolved.  

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