WordStream WordStream AdvisorWordStream ExplorerWordStream EditorWordStream Server Billing Scam - Company Will Not Respond to Billing Error Issues Boston Massachusetts

I have been a client of Wordstream for over one year. Always paid ontime and I have used the software. However I have recently attempted to contact them in regards to incorrect billing amounts on my credit card and the has been aboslutly no response to fix or address the situation.

1. Billing is in execess of 50% of the amount as specified in their own schedual that should be billied

2. For two months they have kept billing incorrect amounts and I cannot stop the billing or remove my credit card from their system

My emails and phone calls to thier support began on August 4 2017 in response to one of their own emails to me. I requested to cease the account and stop billing via email to both a individual member of wordstream and also via their support links on the website.

As of today of writing September 12 2017 I have not hav a response from wordstream after seven emails and four phones calls to the support team at wordstream.

They promote themselves as a global company . However I warn anyone outside of the USA - do not enter into any services as you cannot get support internationally from wordstream. In particular they offer no support outside of USA hours and therefore it is currently impossible to get problems or issues addressed.

I have now sent all of my email copies of compliant to my credit card provider and requested to refuse any further transactions on a legal basis we have requested changes and a stop since August 4 2017 with no response and consdier this a fruad as we cannot get a service response.

Be warned wordstream will overbill and has no intention to support paying clients on valid and simple issues. It seems they will trap you will storing credit card detials and running a billing scam above their own agreed table of rates monthly.

George