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Report: #1306003

Complaint Review: Working Persons Store - South Bend Indiana

  • Submitted:
  • Updated:
  • Reported By: JFrost — Conway Arkansas USA
  • Author Confirmed What's this?
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  • Working Persons Store 1608 Commerce Drive, South Bend, IN 46628 South Bend, Indiana USA

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I ordered 5 identical green shirts. They sent me 4 green and 1 red. The company agreed to email a return label but would not supply me with one of the plastic shipping envelopes so I had to buy a box big enough to fit the shirt w/hanger. After numerous emails and telephone calls and a trip to the ups store, I still have not been compensated for their careless mistake. I have emailed their customer service the receipt for the box and to the BBB complaint I attached another copy of the receipt but they will not even pay me the 4 dollars for the box. These people think that it is ok to waste peoples time with their incompetence. If a supplier cannot even complete a simple order for 5 green shirts without noticing one of them is red, what are they doing in business? In my business, if I make a mistake, I compensate the customer and take the loss so that I can keep them satisfied. This company obviously doesn't do business that way and judging by all the complaints peppered throughout the internet, they will not be in business much longer. Their entire staff needs to be trained. What a joke!

This report was posted on Ripoff Report on 05/17/2016 07:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/working-persons-store/south-bend-indiana-46628/working-persons-store-incompetent-customer-service-awful-south-bend-indiana-1306003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE Employee

We want to make this right

AUTHOR: Working Person's Store - (USA)

POSTED: Sunday, May 22, 2016

Again I'm very sorry that you received 1 wrong shirt out of your order.  We have never, nor will we ever, require a customer to purchase a box to ship an item back.  Nor will you have recieved any kind of fee if the shirt came back without the hanger that comes with the shirt from the manufactuer.  I have pulled recordings and the agent did mention you could send the item back in any kind of packaging, including a any kind of bag you had.  

However, we would love to make this right for you so we are sending you three shirts on us.  You should receive a tracking number soon.  

Please note that our online emailing system does not accept attachments.  We received your receipt once the BBB dispute was closed and we received a copy of the file for our records.  

If you have any further concerns or would like to speak with someone please call our customer service and request the supervisor on duty.  

Thank you.

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#2 Author of original report

Too little Too late.

AUTHOR: - ()

POSTED: Tuesday, May 17, 2016

You should have refunded the 4 bucks without hesitation. I have a copy of the email with the receipt I sent your customer service and the receipt was produced to the BBB and if you choose to deny that I will produce them for this site as well so everyone can see the truth.

MY BBB complaint, and the other 16 against your company, serve to help notify the public how you people are doing business. I already knew it would be closed. The BBB is paid for by YOU and other companies not by consumers. They will close most all of the disputes in favor of the people who pay them. Do not act like it changes the fact that you were careless with my order and have, until now, refused to refund me for the box and have wasted my gas and time.

Your company has made me spend way too much time and effort to make up for your careless mistakes. You think that it is fair for me to suffer because your order fillers and customer service agents don't know how to do their job corectly? I paid the money you asked to get 5 green shirts and instead I not only paid the money, but I had to drive to the ups store, make multiple emails and phone calls, and purchase a box out of my pocket because you wont supply a return shipping envelope. You know if you didn't put a hanger in the shirt bags I could have put it in a standard manilla envelope without cost. Your agent said I had to get a box and if you record your phone calls you need to go back and review it.

If you want to correct your mistake then you will have to make an effort to compensate me for my time and trip to the ups store. 2 free shirts would at least be a good gesture although certainly wouldn't make me whole. It's up to you to take responsability for your shortcomings and stop making your customers pay for your mistakes.

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#1 UPDATE Employee

RE: Working Person's Store

AUTHOR: Terrie - (USA)

POSTED: Tuesday, May 17, 2016

Hello, 

I'm sorry that the original order was sent incorrectly.  

It shows that we sent out the correct shirt on an expedited shipment the same day we received news that the wrong item was sent.  We do not require items to come back in boxes.  The original packaging could have been taped up or the item could have been put in any kind of bag to be sent back.  

Our customer service was more than happy to refund the cost of the box once they received a copy of the receipt and had given several email addresses the attatchment could have been sent to. However, nothing was received.  

We show the BBB complaint was closed by the BBB in favor of The Working Person's Store because we made a good faith effort to resolve this issue.  I also show that our refunds department has refunded you for the box fee that you were charged by UPS when you purchased one of their boxes to send the shirt back.  

Again I'm very sorry that an item was shipped to you incorrectly.  We have addressed this with the warehouse manager and she is working with our shipping staff to ensure in the future this does not happen.  A request was sent through our refunds department and the original charge of $4 that you incurred via UPS was refunded back to the payment method used to make the order.  

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