Report: #25275

Complaint Review: WorldCom Wireless

  • Submitted: Wed, July 24, 2002
  • Updated: Wed, July 24, 2002
  • Reported By: Zion IL
  • WorldCom Wireless
    Box 259
    Newark, New Jersey

WorldCom Wireless World Com Wireless Files Bankruptcy, but is still sending me to Collections! Newark New Jersey

Show customers why they should trust your business over your competitors...

World Com Wireless is filing bankrutcy, but still has the audacity to send to a collection agency! I am continually appalled at their ineptness and poor customer relations.

After getting delayed bills for several months, I still made my payments on time whenever I got my bill. Then November 2001, I sent in two checks from two different checking accounts to clear my balance and the checks never cleared! All the other checks I wrote on these two accounts cleared my banks, but these two checks written to World Com never ever cleared.

In January 2002, I get a call from WORLD COM WIRELESS informing me that my account was past due. I authorized a pay-by-phone transanction to bring my account up-to-date which was to include the amounts of the checks that never cleared.

I then balance my checkbook the end of January and discovered that the pay-by phone amount was never withdrawn from my account by WORLD COM! When I attempted to call WORLD COM at the # printed on the front of the bill, I get a phone-sex company called "Pilgrim Telephone" that charges $1.99 a minute! I dialed this number several times to make sure I did not misdial, and I got the same phone-sex company!

I found another toll free number printed on the back of the bill and that did connect me to World Com but I was disconnected 4 times and then put on hold for over 15 minutes, never to speak to a human being. On my sixth try, I did get ahold of an actual customer service rep at WORLD COM and she assured me that the pay-by-phone amount I authorized was posted to my account! No wonder WORLD COM was having accounting problems leading to their much publicized bankruptcy.

At that point, I told the customer service rep to cancell my entire account (cell phone and pager). That was back on January 28, 2002. I am still getting billed by WORLD COM. No matter how many times I call them (and actually get thru) write them, or try to e-mail them (the e-mail address is not valid I discovered) I cannot get them to end my service. We have cell phone service thru Cingular Wireless now, with no complaints.
We have not used WORLD COM since 1/26/02, but we are still getting bills, now up to $325 for service we no longer have.

I also noticed that WORLD COM has charged us $15 for a returned check! What a JOKE! What is going on here? Now our account has been turned over to a collection agency. I deeply resent this unnecessary blight on our credit report. I have never encountered a company that cannot mail out statements in a timely manner and then cannot cash our checks or process our phone payment transactions.

If there has been a class action suit filed against WORLD COM, or if anyone is interested in filing one, let me know.

Zion, Illinois
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This report was posted on Ripoff Report on 07/24/2002 10:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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