i had receive a call from worldcom wire service requesting my business. i took the cell phone offer, received bills for 7 months, then no longer was receiving a bill, i called the company and requested a bill and was told they had some billing problems and would be sending a bill within a month, i still did not received a bill in the next two months, i called again and could not get thru, after many attemps to get through i did and was told a bill would be generated. still no bill.
finally in may i called to cancell the service i was told i had to wait a week to cancell when my contract was up. i still had not received a bill for the last 5 months of service. i had trouble getting thru trying to cancel the cell phone, and was hung up on many times.
in july i finaly received a bill for over 1,000.00. my plan was for 29.99 a month for 180 mi, i had no idea how many mi were used since i never received a bill.
my phone was then disconnect aug 6, 2001. i called to tell them i did not want the service i wanted it cancelled back in may but could not get any help cancelling it, i could not get thru to customer service, and when i did they said they would cancell it.
i continued to receive calls and bills from them and tried serveral time to neg a settlement with them. i was given different phone numbers to call and told they could not neg the rate i would have to call another number. finally i gave up. today i received another call from them, i then tried again to neg a settlement with them, i offered them 40 a month for the 10 months i had use of the phone which seemed fair to me since it was more than my plan was for, and i did go over my minutes. i was told the most they could neg was 20% which was 950.00 for 10 month of service.
the customer service rep told me to call another number to neg the settlement when i called they said they would neg 15%, and when i told them the other girl said 20% which i though was still too high, the guy got off the phone, had someone else come on and tell me he was called to a meeting, could i make payment arrangement with her, i told her i was not making payment arrangements, i would pay a total of 400.00 now over the phone, the rep who was suppost to be in a meeting started to talk to her when i could hear him.
at this point i have spend hours on the phone with this company i asked for a supervisor and he was exteremely rude and told me if i did not take the 15% i would not be offered another settlement and he would send the bill to an outside collection agency, and i would get no settlement. i explained to them i was going thru a divorce, and was trying to settle any bills up before it became final, and he processed to repeat that i could neg 15% or forget it. this company was billing me for service i did not have, did not send out bills in a timely matter, the emplyee were extremely rude when you could contact them.
i was trying to be fair, and pay my bills but i can not afford to pay for services i did not receive. the company had billing problems, and then took it out on the consumer. i would like to starte a class action suit against this company for what they have done to many consumer.