WorldGlobal Helo LX Ignored emails, could not get thru to office to report issues, no one would assist with problems,miss represented product, felt lied to, they held on to money when product was sent back, would not give refund back till threatened to be turned over to attorney and SEC. Provo Utah

I had signed up to get the Helo Classic, then they were offering the Helo LX and said that if we waited we could get it and it was more advanced then the Classic, so we decieded to go with the Helo LX.  We originally purchased 1 then our up line told us how we should consider getting the Helo LX Family package that we could sell them or give them to family members.  So we did.  

As soon as we got the Helo Classic we wanted to learn all about it and how it worked...we were so excited about it.  Well, we tried setting it up as the instructions told us to do and no matter what we did, we could not get the Helo Classic to Calibrate correctly...we tried it on my husband and myself...we tried asking our up line with getting no proper help at all, so we then called the phone number for support to only hear the mail box was full, they could not take any more message to send an email...We did, not once but several time, and even sent in a few support tickets with getting no proper answer back.

My husband and I decieded since no one was able to help us figure this out, there was no way we could even try to share this with anyone else.  So, now we had try to reach the company for a refund.  

Now, it was like pulling teeth.  Finally after several attempts, I reach someone and they tell me what I must do...package it up and send it back via ground which cost me $8.00 for the Helo Classic...and they were suppose to stop the shippment on the family package...they did NOT STOP THE SHIPMENT! 

So, now they inform me that there was a miss understanding and the Family package has already been sent and that in order for me to get our money back, we have to send the family package back first...now, we finally get the Family package, and mail it back via ground costing us $36 dollars...and after almost 2 weeks, they were trying to tell me they had made a mistake and accidently sent the package back to me. 

Well, we waited for over a month, without seening anything,  I called them up trying to get ahold of them to let them know this and again, could not get thru...message box is full.   I literallly kept calling back on morning 57 times tll someone finally picked up and told them this is totally unprofessional on the company's side.  You need to empty that message box daily so people can at least leave a message.  I then proceed to tell the gentleman that I have not received any products back and I want my money put back on my Credit Card immediately before I report this to my Attorney and the SEC....He assured me that this will be resolve and apoligized for the hassle and problem this has caused...

Well, I took it upon myself to send an email and another support ticket stating the same as what I had told the young man.  I finally got a response back stating that they will look into the matter and get it resolved as soon as possibe...finally after 4 months, I finally got my money back but not what I had to pay out for the shipping which I should have been reimbursed on as well.  

This company is very unprofessional and they are ripping people off left and right, especially the ones that don't know how to fight back.  They should be shut down.  They need to quit ripping people off.