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Report: #626085

Complaint Review: Worldwide Tracers Inc. - Arlington Texas

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  • Reported By: Bonnie — Baltimore Maryland United States of America
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  • Worldwide Tracers Inc. 5904 S. Cooper Street, Suite 104-77 Arlington, Texas United States of America

Worldwide Tracers Inc. Search company not providing updates and sent shocking, rude and manipulative emails when client stated dissatifaction with lack of communication. Arlington, Texas

*Consumer Comment: WHY PAY MONEY TO A LICENSED PROFESSIONAL AND NOT FOLLOW HIS ADVICE

*REBUTTAL Owner of company: A STORY SOUNDS GOOD UNTIL YOU HEAR THE OTHER SIDE...

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I contracted Worldwide Tracer, Inc. in August 2009 for a two year birth parent search. I had seen the company on the "Amy Grant" show that has long since been cancelled 4 years back. I had extensive conversations with Kirk Rutherford, the Director, prior to any contract or payment. The agreement was to have the first update after 90 days and then every 60 days. During this time period, I was diagnosed with cancer and was preoccupied. I didn't worry about the fact that I had never received updates. I had contacted the company 2 times to inquire about status. One I was told that nothing had been found yet, the second I was told that Mr. Rutherford had health issues and everything was delayed. No other communication or updates. On July 21, 2010 I decided to send an email to Mr. Rutherford that I was disappointed in Worldwide Tracers services. That I hadn't received any updates or communication and I felt that I had been taken. (I have saved all sent and received emails). Specifically, an email stating that I was a dissatisfied client, stated in a professional manner. 2 hours later, I received a shocking rude and manipulative email from Mr. Rutherford stating some incredibly disturbing phrases and accusations. I read and re-read the email many times before responding. I sent a response the it was an unnecessary response that he had given me. All I had said was that I was a unhappy client. My last line was "this seems to be a form letter." That prompted an even angrier and longer email with more disturbing accusations. Following this, I promptly contacted the BBB of Fort Worth, Texas and filed a complaint. I received another angry email stating he was glad I was no longer a client and that I was "not a nice person"! The next morning he was sent the BBB complaint and I was notified of that. An hour after that, I received an email from Kirk Rutherford stating he was a "practicing Christian" and that he had prayed about this and he wanted to apologize, stating that it had "nothing to do with the BBB complaint". Searching for my birth parents has been a lifetime process and knowing that there is someone out there like Mr. Rutherford, who preys upon people who are in a weaker emotional state by ending outrageous, rude and accusing emails to those who question his services. It is truly sad and horrifying.

This report was posted on Ripoff Report on 07/23/2010 07:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/worldwide-tracers-inc/arlington-texas-76017/worldwide-tracers-inc-search-company-not-providing-updates-and-sent-shocking-rude-and-m-626085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

WHY PAY MONEY TO A LICENSED PROFESSIONAL AND NOT FOLLOW HIS ADVICE

AUTHOR: Joe - (U.S.A.)

POSTED: Thursday, September 16, 2010

MY SYMPATHIES TO THE P.I. IN THIS CASE.

I HAVE WORKED IN THE PRIVATE SECURITY SERVICES PROVIDER SECTOR AND I HAVE TEXAS PEACE OFFICER TRAINING AND EXPERIENCE TO GO WITH IT.

IT IS NOTHING AT ALL LIKE YOU SEE ON TV AND I CAN NOT IMAGINE WHY THIS CLIENT IS SHELLING OUT GOOD MONEY TO A PROFESSIONAL PRIVATE INVESTIGATOR AND NOT FOLLOW THROUGH.  I WOULD HAVE, ASSUMING IT WOULD HAVE BEEN WORTH MY WHILE TO DO SO. IT IS A LOT OF HASSLE TO GET THAT INFORMATION. I KNOW.

BUT, PLEASE DO ALL OF US A FAVOR...IN THE DAYS OF TELEVANGELISTS AND SEXUALLY ABUSING PRIESTS, WHENEVER I SEE OR HEAR THE WORD "CHRISTIAN" AS A QUALIFIER OF INTEGRITY AND STAND-UP WORTHINESS AND AS A GUARANTEE OF SOMEONE'S HONESTY, THE RED WARNING FLAGS GO UP FOR ME...NO THANKS.

THAT IS NOT TO SAY I WILL NOT DO BUSINESS WITH CHRISTIANS BECAUSE MANY OF THEM ARE FINE, OUTSTANDING PEOPLE BUT I PREFER TO DO BUSINESS WITH PERSONS WITH CREDENTIALS  AND ACTUAL EXPERIENCE TO RECOMMEND THEM AND NOT SOME RELIGIOUS LABEL.

IF I WERE THE JUDGE, I WOULD RULE IN FAVOR OF THE P.I. HERE.

A BUNCH OF ACCUSATION AND NAME CALLING AND APPARENT CONFUSION ABOUT WHAT IS INVOLVED IN LOCATING A BIRTH PARENT ==ESPECIALLY IN TEXAS -- DOES NOT MAKE A CASE OF FRAUDULENT MISREPRESENTATION.


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#1 REBUTTAL Owner of company

A STORY SOUNDS GOOD UNTIL YOU HEAR THE OTHER SIDE...

AUTHOR: Kirk Rutherford - (USA)

POSTED: Tuesday, September 14, 2010

My, my, my. The main thing you have to know is that she did sign an agreement, actually 2. The most important one states that after 90 days, if we are unable to find the name, we will have to Petition the Court. We have been doing this successfully for over 15 years and we know that we will have a good chance of getting the file opened if our client will only follow through with what was disclosed to her in writing and SHE SIGNED THAT SHE AGREED TO IT. After 90 days, she was given an update, just as she was told. After 90 days, which is in the agreement she signed, we told her that we needed to Petition. Now she changed her mind and decided that, even though she signed that she, "read, understood and agreed" to petition if needed after 90 days if we were unable to get the name she just wasn't going to do it. What else could we tell her? She kept writing for updates and we kept telling her she needed to petition. Her emails got progressively mean and accusatory. But you know, her complaint and any other complaint does not overshadow the good we've been doing for 30 years. She states that she has cancer. I've had two surgeries for cancer and here is a cancer story that overshadows any complaint of anyone who refuses to abide by the contract they signed.

A Reunion That Could Save A Life

Bill has a very rare form of cancer. He had a bone marrow transplant about 1 year ago and he was declared "cancer free". Unforuntately, as cancer sometimes goes, it recently returned in full force.

At that time the doctors determined that Bill's only chance of living would be to have a Bone Marrow Transplant from a Blood Relative. The problem with that is that BILL IS ADOPTED.  

What's unusual about this is that we received a call from an agency the week before telling us that they needed us to locate the birthmother of a 23 year old young man who had develped a rare Liver Disease. The doctors insisted that the only chance this young man had was to locate his birthmother. We found her the same week we found Bill's siblings. We found her in 3 days.

Back to Bill. Bill's sister, Julie, called us to see if we could find Bill's siblings. Julie told us that she had exhausted every avenue without any progress. To be very frank, she was afraid that anyone on the internet would simply take her money and do nothing. After learning of our 30 years of service and over 19,000 cases, she chose us to help her.

IN 3 HOURS WE FOUND ONE OF BILL'S SIBLINGS, WHICH LED TO THE LOCATION OF ANOTHER SIBLING. 

How did we do it? Being a Private Investigator gives us access to the best information available. Our information sources cannot be found on the interent. Our information sources are only available to those that are Licensed Private Investigators or Law Enforcement.

However, it's not just a matter of running a search. After 30 years, we are very experienced in taking the information we are provided and investigating it until we are in touch with who we are looking for. It's not a matter of us just getting the information, it's a matter of knowing what to do with the information once we get it.

After an awesome reunion, it's now going to take some testing to see if Bill's FULL siblings are compatable and healthy.

It's not an easy thing to do to just meet a long lost brother and then go through a bone marrow transplant. That's shows the love and the bond that siblings almost always have for one another. But as Bill said, it doesn't matter if they do or don't provide their bone marrow, he's been wanting to find his siblings all of his life and that is enough for him.

Thank God for Julie, Bill's adoptive sister. Bill was not going to do any more searching. He tried before and it just didn't work out. But Julie was determined  to come through for Bill. Obviously, Bill and Julie are very  close. 

Bill's relieved wife wrote us the following email:

Hello Monda (Worldwide Tracers' Lead Adoption Investigator),

I am "Bill's"  wife Christine. We are still dumbstruck at the success you had in finding Bill's siblings. You are just amazing. Thank you so much! Thank God Bill persisted in getting the social workers notes 20 years ago. There was some valuable information that your expertise knew just what to do with. Julie has shared your notes with us. Bill is just speechless and very emotional at this opportunity of getting to know his family. My friend Mary and I were going to work on this over a year ago and then again most recently. I have cover copied her on this email. She would be very interested in contacting you. If you get an email from Mary....she got your contact information from me. 

In Gratitude and Friendship,

Christine

We could overload the internet with stories of reunions from people who cooperated with us.

By the way, did you know Ripoff Report underlines words in a complaint and if you click on it, they give you an advertisement. Also, did you know that if I pay a fee, that the complaint will be erased? Man, what's this world coming to. Wonder if my rebuttle will be published on the net like the complaint is. What does this do to the good we've been doing for 30 years?

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