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Report: #350788

Complaint Review: Worldwiderebates - Systemax - Port Washington New York

  • Submitted:
  • Updated:
  • Reported By: Ashland Massachusetts
  • Author Confirmed What's this?
  • Why?
  • Worldwiderebates - Systemax 11 Harbor Park Drive Port Washington, New York U.S.A.

Worldwiderebates, Wholly Owned Division Of Systemax Rebate scam - routinely rejects valid rebate claims on products purchased from third parties. Port Washington New York

*UPDATE Employee: Expedited services

*UPDATE Employee: Expedited services

*UPDATE Employee: Expedited services

*UPDATE Employee: Expedited services

*UPDATE Employee: Unlike other rebate companies, we offer applicants the opportunity to resubmit their claim.

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I bought an external hard drive enclosure from Newegg. Their site said that this product qualified for a rebate if purchased between June 1 and June 9 2008. I purchased the device on June 6th 2008.

I printed the rebate form, which was from Worldwide Rebates. The qualifying date period of June 1 to June 9 2008 was clearly shown. My invoice from Newegg clearly showed the purchase date and invoice date as June 6 2008.

Three weeks after submitting the claim, I received a postcard from Worldwide Rebates saying the claim had been denied because the offer date had expired.

I called the number they provided, but did not get through to a person, everything was automatic. I got nowhere with that.

At the same time I received the postcard denying the claim, I received an email from them saying that the claim had been received and was being processed.

I replied to them, saying I had a postcard denying the claim.

My reply to their customer service email bounced - their own customer service email addresses does not accept replies! The address is customerservice@worldwiderebates.com

After searching deep in their web site, by going almost all the way to the end of their FAQ section, I found the real customer service email address, which is customerservice@help.worldwiderebates.com.

Why would any right-thinking Internet based company have an intuitive email address which doesn't accept emails, but can send them, and have another, far less intuitive, one, which can receive emails?

The reply from this address said that the rebate claim was invalid for four reasons:

1 - The invoice was not received (it was - and if it wasn't, why did their initial denial say the invoice date was after the qualification date?)

2 - No proof of purchase was received (it was sent)

3 - The reseller was not authorized to offer the rebate in the first place (this really takes the cake)

4 - The invoice date was after the qualification date (need I say more?)

I replied stating this was all junk. They replied back saying the JUST THIS ONCE, the reseller has agreed to allow me to resubmit the rebate claim, and here's the address to send it to. Back to square one, of course. Funny how the reseller who wasn't authorized to offer the rebate in the first place is able to allow a one-time resubmission.

This is a scam. The rebate claim was perfectly valid, and people go through so much trouble to get it, that they give up. Which is exactly the objective.

Jeff
Ashland, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 07/13/2008 04:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/worldwiderebates-systemax/port-washington-new-york-11050/worldwiderebates-wholly-owned-division-of-systemax-rebate-scam-routinely-rejects-valid-350788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#5 UPDATE Employee

Expedited services

AUTHOR: Hope - (U.S.A.)

POSTED: Friday, July 25, 2008

No applicant is forced to select speedy service, or to pay any fees. Each applicant is asked if he or she wishes to pay a small fee for expedited/speedy service. If an applicant opts-into speedy service - then a small fee is charged (fully disclosed to applicant during opt-in step). Our system will NOT allow any modification to service-levels without first receiving opt-in permission from an applicant.

As for the claim being denied - we offer applicants whose claim was denied the opportunity to resubmit, making certain they have included all the documentations that the sponsoring manufacture has mandated as necessary to be eligible for the particular rebate.

If in fact you have USPS proof of delivery, and you have retained all the required documents required - simply 'resubmit' your claim to the attention of Hope W., and she will personally reprocess you application.

Finally, we value your feedback and critique.

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#4 UPDATE Employee

Expedited services

AUTHOR: Hope - (U.S.A.)

POSTED: Friday, July 25, 2008

No applicant is forced to select speedy service, or to pay any fees. Each applicant is asked if he or she wishes to pay a small fee for expedited/speedy service. If an applicant opts-into speedy service - then a small fee is charged (fully disclosed to applicant during opt-in step). Our system will NOT allow any modification to service-levels without first receiving opt-in permission from an applicant.

As for the claim being denied - we offer applicants whose claim was denied the opportunity to resubmit, making certain they have included all the documentations that the sponsoring manufacture has mandated as necessary to be eligible for the particular rebate.

If in fact you have USPS proof of delivery, and you have retained all the required documents required - simply 'resubmit' your claim to the attention of Hope W., and she will personally reprocess you application.

Finally, we value your feedback and critique.

Respond to this report!
What's this?

#3 UPDATE Employee

Expedited services

AUTHOR: Hope - (U.S.A.)

POSTED: Friday, July 25, 2008

No applicant is forced to select speedy service, or to pay any fees. Each applicant is asked if he or she wishes to pay a small fee for expedited/speedy service. If an applicant opts-into speedy service - then a small fee is charged (fully disclosed to applicant during opt-in step). Our system will NOT allow any modification to service-levels without first receiving opt-in permission from an applicant.

As for the claim being denied - we offer applicants whose claim was denied the opportunity to resubmit, making certain they have included all the documentations that the sponsoring manufacture has mandated as necessary to be eligible for the particular rebate.

If in fact you have USPS proof of delivery, and you have retained all the required documents required - simply 'resubmit' your claim to the attention of Hope W., and she will personally reprocess you application.

Finally, we value your feedback and critique.

Respond to this report!
What's this?

#2 UPDATE Employee

Expedited services

AUTHOR: Hope - (U.S.A.)

POSTED: Friday, July 25, 2008

No applicant is forced to select speedy service, or to pay any fees. Each applicant is asked if he or she wishes to pay a small fee for expedited/speedy service. If an applicant opts-into speedy service - then a small fee is charged (fully disclosed to applicant during opt-in step). Our system will NOT allow any modification to service-levels without first receiving opt-in permission from an applicant.

As for the claim being denied - we offer applicants whose claim was denied the opportunity to resubmit, making certain they have included all the documentations that the sponsoring manufacture has mandated as necessary to be eligible for the particular rebate.

If in fact you have USPS proof of delivery, and you have retained all the required documents required - simply 'resubmit' your claim to the attention of Hope W., and she will personally reprocess you application.

Finally, we value your feedback and critique.

Respond to this report!
What's this?

#1 UPDATE Employee

Unlike other rebate companies, we offer applicants the opportunity to resubmit their claim.

AUTHOR: Hope - (U.S.A.)

POSTED: Wednesday, July 23, 2008

We offer applicants the chance to resubmit their claim, making certain they have included all the documentation that the sponsoring manufacturer has mandated as necessary to be eligible for the particular rebate. Please fax a copy of your invoice to 954-573-6751. We would be glad to take a second look. Please include your tracking number so we can locate you rebate.

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