Worx Refuses to fulfill warranty for a product, designed to fail. Nationwide

The WG168 trimmer was bought in June 2015 from eBay, new in box with battery, charger and warranty form. It was a shock to read "made in China" but it worked although battery life was much shorter than advertised. Because the battery also got very hot, that made sense. However battery life is much shorter when the battery gets so hot so it was the first hint of a programmed failure.

Less than a year after purchase, after a few uncanny and loud noises the motor was stuck. On inspection (as electronics designer I'm qualified) the magnets were lose, one was broken, some were missing. The "why" was discovered immediately: the plastic around the bearing (where the trimming wire is located) got worn out. The holder for that bearing should have been made from metal instead of from plastic because due to the large forces involved the event of the rotor hitting the stator magnets is guaranteed when using plastic. Hence I am convinced that technically, Worx tools are designed to fail.

The only way a corporation can get away with that is a customer service set up to primarily blame customers and to use all legal loopholes available to avoid accountability. The Worx customer "service" acted as expected: despite the availability of all required serial numbers that can easily be verified, this corporation proclaims that nobody else but the eBay vendor is responsible and as could have been guessed, that vendor ( = Positec Worx) set up shop at eBay with a different ID, avoiding damage claims. Nevertheless I could trace him back and he wrote to be accountable only for the 30 day eBay warranty period.  But eBay itself is guilty as well because it allows vendors to abide by a 30 day warranty, indirectly declaring a producer's 3 year warranty null and void.