Report: #1150822

Complaint Review: Worx

  • Submitted: Fri, May 30, 2014
  • Updated: Fri, May 30, 2014
  • Reported By: Dick — Pacific Washington
  • Worx


Worx Worx 24Volt Lithium power trimmer. Nationwide

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To:          Niesha P., Customer Care Specialist


From:     Henry R. D

Date:      4/15/2014

Re:         Worx Trimmer Charger

This is my experience with the Worx 24Volt Lithium power trimmer.

  • I purchased this trimmer in Spring 2014 at the local Lowes Home Improvement store.
  • I assembled this trimmer per the instructions provided, operated it in dry conditions, and stored it indoors in favorable climatic state.
  • The trimmer was functional in Spring, Summer, and Fall of 2013.  On a full charge it operated for 20 minutes and required 2 hours and 15 minutes for a recharge.
  • In the Spring of 2114 I operated this trimmer until the battery was discharged. I attempted to charge the battery but the charger was inoperative. I tested the charger on several outlets throughout the house to avail.
  • I visited the local Lowes Home Improvement store to acquire a new charger but the representative stated that they did not carry them.  He further stated that I needed to visit the Worx home page.
  • I accessed the Worx homepage and was unable to locate the chargers for Worx trimmers.
  • I emailed a Customer Care Specialist and he stated that chargers aren't available on the website.
  • Again I emailed a Customer Care Specialist and he stated that I could purchase a charger by phoning.  “Thank you for your email. I'm so sorry for the inconvenience. The charger that you would need is $49.99 plus $5.13 of shipping and handling.”


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