Complaint Review: Wozo.com LLC
When checking my e-mail some days later, I received a notice from my bank that a purchase had been made over the internet, and that if I didn't recognize the transaction to call them immediately. I, of course, did not recognize the transaction, but thought that possibly my husband had made a purchase for my birthday. (Ya, I gotta deal with this on my birthday! Happy Birthday to me!)
I googled the name on the transaction and found a story on this website almost identical to mine and knew that I had been scammed. In that Rip-off report he/she stated that, "There is no phone number listed on their website, only an email address (firstname.lastname@example.org). I repeatedly emailed this address to cancel my account but got no response."
So I called my bank and told them that I wanted to dispute unauthorized charges. The bank employee asked if I had called the poster company and I told her about the Rip-Off report and what it said. She found a phone number for the company and we had a three-way call. WOZO was emphatic that they would not reverse the $29.99 charge because I agreed to the terms of service and did not cancel in time. They, however, agreed to cancel my account, and gave me a cancellation number. I was told that I would receive my poster and would not be charged a membership fee the following month.
Then, I got to thinking, okay, so I obviously paid for a months membership, so, as a member for that month, I should get something for that 30 bucks, so, I went to their website and tried to sign on to "my account", but couldn't because I did not have a password. Up to this point, I still had not received a confirmation or correspondence of any kind and had been given no password in order to login. I clicked on the "forgot password" button and, only then, received a password in my e-mail inbox. (Oh, and, by the way, there absolutely is no phone number listed on their website!)
I finally got signed into my account and clicked on "order status" which showed the order number to be the same as the cancellation number that I had been given, the order date, and the recipient: me. Then it stated that "This order is marked as Cancelled" and "Your Order Contains the Following Items:".
To me, this sounded like they had canceled the order, as well as, my membership, and that I would be receiving nothing at all for my $31! I called the company again and spoke to a representative who told me that even though it states that the order is canceled, that I would still be receiving my 99 cent poster plus another one for the 29.99 that I had paid. I told him that I had not chosen another poster and was then told that I didn't get to choose, just that I would receive one from the same category as the one I had selected to begin with! Wow! What fabulous customer service! Not only are they tricking you into a membership, they make you purchase something that you may not even want! Unbelievable!!!!!! Also, upon further research of the WOZO website, I discovered that there is nothing explaining about how a membership is supposed to function...so how are you supposed to know any of these stipulations.
I went back and clicked on the "order details" and this is what came up:
WOZO.com - Order #XXXXX
Your order details are shown below.
Order Status: Cancelled
Order Date: Xth Oct 2010 @ 1:14 AM
Order Recipient: Me
Order Total: $0.99 USD
XXXXXX, XX XXXXX
XXXXXX, XX XXXXX
Order #XXXXX Contained the Following Items:
|Total Cost:||$0.99 USD|
This also appears that the order has been canceled...
Now I have spent 3 hours dealing with this , and will probably end up receiving nothing for the money which was, I feel, stolen from my bank account! There should be some sort of recourse here! Lesson learned: (Duh!) Don't disregard the terms of service, always fully read and understand the fine print! And basically, don't get involved with these free offers, period!
This report was posted on Ripoff Report on 10/14/2010 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wozocom-llc/internet/wozocom-llc-99-cent-offer-turned-into-a-2999-charge-internet-650898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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