Report: #486382

Complaint Review: WPI Ifriends Elite

  • Submitted: Fri, August 28, 2009
  • Updated: Thu, September 10, 2009
  • Reported By: kumataro — nagoya Japan
  • WPI Ifriends Elite
    United States of America


* : Reply from iFriends

* : Here's what you can do...

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I first signed up with a long time ago. In the contract they said they would charge a 1$ sign up fee, which i agreed too (only 1$). Then i noticed that any other activities in the site would cost money so i never used the site again. Since the signup month i have been charged 9.95 a month (for about 12 months now) without my authorization. I want these charges to stop and to get my money back. They can keep the first 1$ that i agreed too!!! nothing more!!


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Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We were not able to find Kumataros account based on his description of the problem.  If you call our Customer Care Center, we can locate the account and issue appropriate refunds.  From Japan, our toll-free number is 001-800-4374-3637.  We are open 24 hours a day, 7 days a week. 


We only charge fees when a user chooses to access premium services.  This could be something like a monthly membership, merchandise, or a pay-per-minute charge.  Any area that charges a fee is clearly marked in advance, and the user must agree to pay the listed charges.  Our users are never charged anything without their consent. 


We committed to our customers satisfaction, and we will take all steps necessary to assure it.

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Here's what you can do...

AUTHOR: ImmortalD - (USA)

1- Cancel the card that you have the account attached to. Credit Card companies will issues a new card with a new number if you need it. But be careful, most will charge you anywhere from a 5-10 dollar fee for the new card.

2- Online laws on this issue a gray since many "adult" sites are located outside of the US. Never use your personal credit card or check cards/echecks. Purchase pre-paid credit cards/ or get a Paypal account where you can stop any transaction from Paypal and they will cancel it from it coming through your Paypal account and hitting your personal accounts.

3- Getting your money back may not be possible. Again, laws are gray here and many of these companies are not required to disclose refund policies or even charging policies.

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