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Report: #289084

Complaint Review: WPI IFRIENDS ELITE - Internet

  • Submitted:
  • Updated:
  • Reported By: Perkinston Mississippi
  • Author Confirmed What's this?
  • Why?
  • WPI IFRIENDS ELITE wpi*ifriends.com Internet U.S.A.

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I have been getting $9.95 taken out of my account for the last three to four months. At first I thought it was part of my plane tickets that I had ordered, but when I continued to get billed I found out it had nothing to do with the plan tickets. They are taking money without my permission. I never even heard of this company before. When you try to get a hold of these people, you can't. I have not been able to get in contact with anyone.

Thrw280
Perkinston, Mississippi
U.S.A.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the chargetruth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

demand tion E.
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and orm.

This report was posted on Ripoff Report on 12/05/2007 04:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wpi-ifriends-elite/internet/wpi-ifriends-elite-taking-money-internet-289084. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Monday, December 17, 2007

We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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#3 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Monday, December 17, 2007

We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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#2 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Monday, December 17, 2007

We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

Respond to this report!
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#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

POSTED: Monday, December 17, 2007

We want to take care of the issue that Thrw80 has discussed. Unfortunately, due to the lack of information provided in the above complaint, we could not find the account in question. Therefore, we strongly encourage him or her to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

In order to create an iFriends account, a user must enter correct personal information, including the credit card number, billing address, and email address. When the account is created, the user has the option to upgrade to a premium membership. This membership includes a $9.95 fee, which is clearly stated in advance and must be affirmatively chosen by the user. Whenever we send a charge to a credit card, we also include the toll-free telephone number (given above) that the customer can use to contact us if there are any questions about the charge. We also provide a link to email and telephone contact information on every page of our website. Our Customer Care Department is staffed 24 hours a day year-round. As stated above, we look forward to resolving Thrw80's issue.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."

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