Report: #452215

Complaint Review: WPI*IFRIENDS

  • Submitted: Fri, May 15, 2009
  • Updated: Fri, May 22, 2009
  • Reported By: Hurlburt Field Florida
  • WPI*IFRIENDS
    www.ifriends.com
    Internet
    U.S.A.

Show customers why they should trust your business over your competitors...

I first got on ifriends.com and payed the amount to talk to people via webcam. After everything was done I paid all fees and never got back on the site.

On May 15, 2009 I was going over my expenses and saw that ifriends.com had charged another $243.78 to my account without me even accessing their site, or giving them consent to charge my account again.

I read over the terms and agreements and nowhere did it say that I would be charged from the site without actually getting on a webcam and chatting. I will follow all legal actions in order to get my money back.

Gto-stewie
Hurlburt Field, Florida
U.S.A.
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This report was posted on Ripoff Report on 05/15/2009 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wpiifriends/internet/wpiifriends-charged-my-account-24378-without-consent-or-notifying-me-first-internet-452215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We apologize for any confusion that Gto-stewie may have experienced as a result of the timing of the charge to his credit card.

As he states in his report, Gto-stewie only accessed the iFriends service on the day that he initially created the account. He chose to access both free and pay-per-view areas of the service. The majority of the resulting charges were approved by his financial institution; however, the $243.78 that he mentions was not immediately approved. This charge was finally approved on May 15, and posted to Gto-Stewie's account on that day. However, the charge was in fact connected with his initial usage of his iFriends account, and was not a new charge.

If Gto-stewie has any questions or concerns, or would like to discuss his account, we invite him to call our Customer Care department directly. We are open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726.

We have been in business for 14 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
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#2 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We apologize for any confusion that Gto-stewie may have experienced as a result of the timing of the charge to his credit card.

As he states in his report, Gto-stewie only accessed the iFriends service on the day that he initially created the account. He chose to access both free and pay-per-view areas of the service. The majority of the resulting charges were approved by his financial institution; however, the $243.78 that he mentions was not immediately approved. This charge was finally approved on May 15, and posted to Gto-Stewie's account on that day. However, the charge was in fact connected with his initial usage of his iFriends account, and was not a new charge.

If Gto-stewie has any questions or concerns, or would like to discuss his account, we invite him to call our Customer Care department directly. We are open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726.

We have been in business for 14 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
Respond to this report!

#3 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We apologize for any confusion that Gto-stewie may have experienced as a result of the timing of the charge to his credit card.

As he states in his report, Gto-stewie only accessed the iFriends service on the day that he initially created the account. He chose to access both free and pay-per-view areas of the service. The majority of the resulting charges were approved by his financial institution; however, the $243.78 that he mentions was not immediately approved. This charge was finally approved on May 15, and posted to Gto-Stewie's account on that day. However, the charge was in fact connected with his initial usage of his iFriends account, and was not a new charge.

If Gto-stewie has any questions or concerns, or would like to discuss his account, we invite him to call our Customer Care department directly. We are open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726.

We have been in business for 14 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
Respond to this report!

#4 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We apologize for any confusion that Gto-stewie may have experienced as a result of the timing of the charge to his credit card.

As he states in his report, Gto-stewie only accessed the iFriends service on the day that he initially created the account. He chose to access both free and pay-per-view areas of the service. The majority of the resulting charges were approved by his financial institution; however, the $243.78 that he mentions was not immediately approved. This charge was finally approved on May 15, and posted to Gto-Stewie's account on that day. However, the charge was in fact connected with his initial usage of his iFriends account, and was not a new charge.

If Gto-stewie has any questions or concerns, or would like to discuss his account, we invite him to call our Customer Care department directly. We are open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726.

We have been in business for 14 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
Respond to this report!
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