Report: #151676

Complaint Review: WPI*IFRIENDS

  • Submitted: Fri, July 29, 2005
  • Updated: Wed, August 10, 2005
  • Reported By: Normal Illinois
  • WPI*IFRIENDS
    INTERNET
    Lake Worth, Florida
    U.S.A.

Show customers why they should trust your business over your competitors...

I was checking my bank statements, and I found a charge from Ifriends, a site which I have not payed for. Upon searching the internet for that company, I found that many other people have had the same thing happen. I was charged $1, $5.95, and $6.95 by this company. I never gave my card number with the knowledge that it would be used to draw money out of my account.

Mat
Normal, Illinois
U.S.A.
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This report was posted on Ripoff Report on 07/29/2005 12:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wpiifriends/lake-worth-florida/wpiifriends-vip-800-243-9726-flwpiifriends-took-money-out-of-my-account-ripoff-lake-wo-151676. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Reply from iFriends/Webpower Customer Service - 1-800-437-4363

AUTHOR: Steven - (U.S.A.)

Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Since becoming aware of the above RipOffReport complaint, we have been in contact with "Mat" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, Mat can contact our Customer Support Department 24/7 at 800-IFRIENDS (800-437-4363).
Respond to this report!

#2 UPDATE Employee

Reply from iFriends/Webpower Customer Service - 1-800-437-4363

AUTHOR: Steven - (U.S.A.)

Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Since becoming aware of the above RipOffReport complaint, we have been in contact with "Mat" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, Mat can contact our Customer Support Department 24/7 at 800-IFRIENDS (800-437-4363).
Respond to this report!

#3 UPDATE Employee

Reply from iFriends/Webpower Customer Service - 1-800-437-4363

AUTHOR: Steven - (U.S.A.)

Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Since becoming aware of the above RipOffReport complaint, we have been in contact with "Mat" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, Mat can contact our Customer Support Department 24/7 at 800-IFRIENDS (800-437-4363).
Respond to this report!

#4 UPDATE Employee

Reply from iFriends/Webpower Customer Service - 1-800-437-4363

AUTHOR: Steven - (U.S.A.)

Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (refer to url: https://www.truste.org/about/member_list.php). All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.

Since becoming aware of the above RipOffReport complaint, we have been in contact with "Mat" and the matter has been resolved to his satisfaction. Should there be any further questions or concerns, Mat can contact our Customer Support Department 24/7 at 800-IFRIENDS (800-437-4363).
Respond to this report!
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