• Report: #1127336
Complaint Review:

Wright Express

  • Submitted: Fri, February 28, 2014
  • Updated: Fri, February 28, 2014

  • Reported By: Neener65 — Rowlett Texas
Wright Express
PO Box 639 Portland, Maine USA

Wright Express WexBank Deceptive, appallingly poor customer service, non-responsive Portland Maine

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Since we no longer use our Wex Fleet Gas cards, we called to cancel the account. Because the person who originally set this up is no longer with the company, the person we spoke with in customer service said they were unable to assist us. We asked if there was information we could verify so we could prove we were authorized to close the account.  The customer service person said no, there was no information we could verify that he could not speak with us, and could only speak with the person listed on the account.  (Of course, we could have just lied and said we were her, but how ridiculous is that???)

Next, we wrote a letter on company letterhead signed by the president of our company asking that the account be terminated. We received a bill for $47.00 ($8.00 for their monthly fee and $39.00 for the late charge.) We received no response to the request to terminate the account.

We wrote a second letter, referencing the first, again stating that we wished to close our account.  Again, no response.

We plan to try to call them again today to see if we can get any assistance from someone there, but we're not holding our breath until that happens!!!


Our advice to you if you are considering WEX Bank Fleet Cards for your company. JUST DON'T!!!!


This report was posted on Ripoff Report on 02/28/2014 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wright-express/portland-maine-04104-0639/wright-express-wexbank-deceptive-appallingly-poor-customer-service-non-responsive-portl-1127336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Wright Express

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?