Report: #306962

Complaint Review: Wu-Yi Source And IW/Living Lean Las Vegas

  • Submitted: Thu, February 07, 2008
  • Updated: Sun, January 10, 2010
  • Reported By: Spring Texas
  • Wu-Yi Source And IW/Living Lean Las Vegas
    support@Easyweightlosstea.com
    Internet
    U.S.A.

Show customers why they should trust your business over your competitors...

I ordered the so-called miracle tea. It taste horrible, but that was not the rip-off. I ordered it on 1/2/08, on a two-week trial offer. I did not receive the product until 10 days later, but the company charged my account exactly 2 weeks from order date. They will not refund my account (the charge was 37.00). That was not even the worse part of this ordeal. I now check my account and have a charge for 19.95 from a company called IW/Living Lean. They are related the the Wu-Yi Source. I am currently trying to get them on the phone to fight over this additional charge.

Please do not order anything from the Wu-Yi Source. The product is a complete rip-off. You will spend more time fighting unwanted charges than necessary.

Jimmie
Spring, Texas
U.S.A.
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This report was posted on Ripoff Report on 02/07/2008 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wu-yi-source-and-iwliving-lean-las-vegas/internet/wu-yi-source-and-iwliving-lean-las-vegas-wu-yi-tea-ripoff-las-vegas-internet-306962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: Genara - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,
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#2 Consumer Suggestion

Wu-Yi Tea [Answer for Jimmie 306962]

AUTHOR: Wakeen - (U.S.A.)

Living Lean - Phone number 1-866-396-5711 ask for Lilly she is the owner I got a refund of $19.95 I could not find away to get this info to you.
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#3 UPDATE Employee

Wu-Yi

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

This is purely a misunderstanding. We are very sorry for any miscommunication or inconvenience you have experienced. We would like you to contact us one of three easy ways, Email (teahelp@usa.com), livechat (www.easyweightlosstea.com), or call us (1-866-449-5567). We would like it if you could contact us ASAP so we can help resolve this issue and make your experience with Wu-Yi a pleasant one.

Thank You
Mark
Wu-Yi Source
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#4 UPDATE Employee

Wu-Yi

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

This is purely a misunderstanding. We are very sorry for any miscommunication or inconvenience you have experienced. We would like you to contact us one of three easy ways, Email (teahelp@usa.com), livechat (www.easyweightlosstea.com), or call us (1-866-449-5567). We would like it if you could contact us ASAP so we can help resolve this issue and make your experience with Wu-Yi a pleasant one.

Thank You
Mark
Wu-Yi Source
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#5 UPDATE Employee

Wu-Yi

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

This is purely a misunderstanding. We are very sorry for any miscommunication or inconvenience you have experienced. We would like you to contact us one of three easy ways, Email (teahelp@usa.com), livechat (www.easyweightlosstea.com), or call us (1-866-449-5567). We would like it if you could contact us ASAP so we can help resolve this issue and make your experience with Wu-Yi a pleasant one.

Thank You
Mark
Wu-Yi Source
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#6 UPDATE Employee

Wu-Yi

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

This is purely a misunderstanding. We are very sorry for any miscommunication or inconvenience you have experienced. We would like you to contact us one of three easy ways, Email (teahelp@usa.com), livechat (www.easyweightlosstea.com), or call us (1-866-449-5567). We would like it if you could contact us ASAP so we can help resolve this issue and make your experience with Wu-Yi a pleasant one.

Thank You
Mark
Wu-Yi Source
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