WU-YI SOURCE I cannot contact this company to get them to stop sending and charging me for 3 boxes of tea each month. DES MOINES Iowa

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

wu-yi source has changed their address...

+1.(780) 416-0215 Phone
+1.(780) 416-0218 Fax
1302 - 24St West, #350
Billings, Montana 59102
United States

I would call them and tell them you never authorized the charges. Tell them you never agreed to receive the boxes and that you want it Cancelled immediately or you will file a claim on them.

Since you appear to have a street address for them, have you tried sending them a certified, return receipt requested letter to cancel their services?