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Report: #384738

Complaint Review: WU-YI SOURCE - ONTARIO California

  • Submitted:
  • Updated:
  • Reported By: Naperville Illinois
  • Author Confirmed What's this?
  • Why?
  • WU-YI SOURCE 5300 ONTARIO MILLS PKWY ONTARIO, California U.S.A.

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THIS IS THE BULL CRAP RESPONSE YOU WILL GET EVERYONE CALL ALL THE 800 NUMBERS THAT ARE AVAILABLE EBOOKS MY BUTT I NEVER DOWNLOADED NOR LOGGED ONTO THEIR SITE. TOGETHER WE NEED TO GET THIS COMPANY AND GET OUR REFUNDS THEY ARE ILLEGALLY CHARGING US FOR WORTHLESS TEA BAGS.

********* THEIR RESPONSE BELOW CALL THE NUMBERS **********

Hello,

You have been charged $4.95 for Insider secrets expert tips and $9.95 for Comprehensive Weight Loss eBook Package.

As per our terms and conditions, As you place your order for wu yi tea, You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a 7 day and 28 day trial period so that you can put the diet expert's extensive knowledge into practice for yourself. You're billed only $4.95 and $9.95 monthly (will appear as IST Internet Access Fee and Membership) for as long as your unique All-Access passes remain active.

To cancel Insiders secrets tips please call on 800 281 9006 Insider Secrets To Weight Loss (Shows on statement as Web Access Fee) or Live Chat available 8 AM - 5 PM MST ( chat link -> http://www.insidersecretsguide.com/ ) and on 800-989-5907 to cancel Comprehensive Weight Loss E-book Package (Shows on statement as Membership).
Please make your call at : 800-989-5907 ( 9 AM - 5 PM MST ) .

If you have any further questions or concerns, please do not hesitate to contact us back.

Respectfully

Ronnie
Wu-Yi Source Support Team
----- Original Message -----
From: XXXXXaol.com
To: markcustomersupport@gmail.com
Sent: Saturday, October 25, 2008 8:44 PM
Subject: Re: Your Wu-Yi Source Refund Receipt

WHY ARE YOU CONTINUING TO CHARGE ME??????????
THERE ARE CHARGES ON MY CREDIT CARD FOR SHIPPING
AND MORE TEA REMOVE IT NOW!!!!!!!!!!!!!!!!!!
There are over 25 pages of 15 complaints each on your company on RipOff website we will get you if you do not come clean and stop doing this to all
of us................remove the charges NOW it is a federal offense and fraud.

In a message dated 9/30/2008 4:37:50 A.M. Pacific Daylight Time, markcustomersupport@gmail.com writes:


Dear XXXXXX,

Your order ID 381XX28 has been fully refunded. Refunds take up to 2 weeks (usually 6 days) to show on your statement.

If, for whatever reason, after 2 weeks this refund still does not show, please contact us directly at shalyncustomersupport@gmail.com and give the password "Watermelon" in the subject line, and your email will be forwarded to a manager immediately.

Thank You.
Jesse Willms

wu-yisource.com

Lucia
Naperville, Illinois
U.S.A.

This report was posted on Ripoff Report on 10/25/2008 10:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/ontario-california-91764/wu-yi-source-diet-weight-loss-tea-rip-off-ontario-california-384738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
8Consumer
0Employee/Owner

#8 UPDATE Employee

Hello

AUTHOR: Shalyn R. - (U.S.A.)

POSTED: Tuesday, August 04, 2009

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

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#7 Author of original report

THE LATEST BS RUN AROUND EMAIL FROM THEM

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

Hello,

We apologize for any trouble.

Concerning your matter ,We would like to inform you that we have already cancelled your tea membership . But as you have also automatically signed up ebook subsription while placing the order for tea .

We are sorry for any inconvenience, but if you have questions or concerns regarding Comprehensive Weight Loss E-book Package and Insider Secrets To Weight Loss that were automatically singed up while placing the order then you have to contact their customer support at 800-989-5907 for Comprehensive Weight Loss E-book and 800 281 9006 for Insider Secrets To Weight Loss (9 AM - 5 PM) MST. Live Chat available 8 AM - 5 PM MST at http://www.insidersecretsguide.com/

Please let us know, if you have any questions.

We are always here and happy to assist you.

Thanks
Kevin
Wu-Yi Source Support Team

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#6 Author of original report

THE LATEST BS RUN AROUND EMAIL FROM THEM

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

Hello,

We apologize for any trouble.

Concerning your matter ,We would like to inform you that we have already cancelled your tea membership . But as you have also automatically signed up ebook subsription while placing the order for tea .

We are sorry for any inconvenience, but if you have questions or concerns regarding Comprehensive Weight Loss E-book Package and Insider Secrets To Weight Loss that were automatically singed up while placing the order then you have to contact their customer support at 800-989-5907 for Comprehensive Weight Loss E-book and 800 281 9006 for Insider Secrets To Weight Loss (9 AM - 5 PM) MST. Live Chat available 8 AM - 5 PM MST at http://www.insidersecretsguide.com/

Please let us know, if you have any questions.

We are always here and happy to assist you.

Thanks
Kevin
Wu-Yi Source Support Team

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#5 Author of original report

CONTACT THE CALIFORNIA ATTORNEY GENERAL FILE COMPLAINT ONLINE

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL


I FILED MY COMPLAINT TO THE STATE THEY ARE IN..............YOU ALL SHOULD DO IT TOO!!!!!!!!!!!! GET THE GOVERNMENT INVOLVED SO THEY CAN CLOSE THEM DOWN AND MAKE THEM CREDIT OUR CREDIT CARDS.

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#4 Author of original report

CONTACT THE CALIFORNIA ATTORNEY GENERAL FILE COMPLAINT ONLINE

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL


I FILED MY COMPLAINT TO THE STATE THEY ARE IN..............YOU ALL SHOULD DO IT TOO!!!!!!!!!!!! GET THE GOVERNMENT INVOLVED SO THEY CAN CLOSE THEM DOWN AND MAKE THEM CREDIT OUR CREDIT CARDS.

Respond to this report!
What's this?

#3 Author of original report

CONTACT THE CALIFORNIA ATTORNEY GENERAL FILE COMPLAINT ONLINE

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL


I FILED MY COMPLAINT TO THE STATE THEY ARE IN..............YOU ALL SHOULD DO IT TOO!!!!!!!!!!!! GET THE GOVERNMENT INVOLVED SO THEY CAN CLOSE THEM DOWN AND MAKE THEM CREDIT OUR CREDIT CARDS.

Respond to this report!
What's this?

#2 Author of original report

CONTACT THE CALIFORNIA ATTORNEY GENERAL FILE COMPLAINT ONLINE

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL


I FILED MY COMPLAINT TO THE STATE THEY ARE IN..............YOU ALL SHOULD DO IT TOO!!!!!!!!!!!! GET THE GOVERNMENT INVOLVED SO THEY CAN CLOSE THEM DOWN AND MAKE THEM CREDIT OUR CREDIT CARDS.

Respond to this report!
What's this?

#1 Author of original report

WU-YI SOURCE

AUTHOR: Lucia - (U.S.A.)

POSTED: Saturday, October 25, 2008

******************************************************
EVERYONE MUST CALL THESE NUMBERS MONDAY AT 9AM FLOOD THE LINES AND GET OUR MONEY BACK THIS IS SUCH A RIP OFF
*****************************************************
ALSO USE ALL THE EMAILS IN THIS EMAIL AND CONTINUE TO EMAIL THEM CONSTANTLY UNTIL THEY MUST CREDIT YOU!!!!!!!!!!!!!!
******************************************************

Hello,



You have been charged $4.95 for Insider secrets expert tips and $9.95 for Comprehensive Weight Loss eBook Package.

As per our terms and conditions, As you place your order for wu yi tea, You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a 7 day and 28 day trial period so that you can put the diet expert's extensive knowledge into practice for yourself. You're billed only $4.95 and $9.95 monthly (will appear as IST Internet Access Fee and Membership) for as long as your unique All-Access passes remain active.


To cancel Insiders secrets tips please call on 800 281 9006 Insider Secrets To Weight Loss (Shows on statement as Web Access Fee) or Live Chat available 8 AM - 5 PM MST ( chat link -> http://www.insidersecretsguide.com/ ) and on 800-989-5907 to cancel Comprehensive Weight Loss E-book Package (Shows on statement as Membership).
Please make your call at : 800-989-5907 ( 9 AM - 5 PM MST ) .

If you have any further questions or concerns, please do not hesitate to contact us back.

Respectfully

Ronnie
Wu-Yi Source Support Team
----- Original Message -----

To: markcustomersupport@gmail.com
Sent: Saturday, October 25, 2008 8:44 PM
Subject: Re: Your Wu-Yi Source Refund Receipt


WHY ARE YOU CONTINUING TO CHARGE ME??????????
THERE ARE CHARGES ON MY CREDIT CARD FOR SHIPPING
AND MORE TEA REMOVE IT NOW!!!!!!!!!!!!!!!!!!
There are over 25 pages of 15 complaints each on your company on RipOff
website we will get you if you do not come clean and stop doing this to all
of us................remove the charges NOW it is a federal offense and fraud.

In a message dated 9/30/2008 4:37:50 A.M. Pacific Daylight Time, markcustomersupport@gmail.com writes:


Dear
Your order ID XXXX has been fully refunded. Refunds take up to 2 weeks (usually 6 days) to show on your statement.

If, for whatever reason, after 2 weeks this refund still does not show, please contact us directly at shalyncustomersupport@gmail.com and give the password "Watermelon" in the subject line, and your email will be forwarded to a manager immediately.

Thank You.
Jesse Willms

wu-yisource.com



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