Complaint Review: Wu-Yi Source - Ontario California
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- Author Confirmed
- Wu-Yi Source 5300 Ontario Mills Parkway, Unit 400 Ontario, California U.S.A.
- Phone: 866-449-5567
- Web:
- Category: Alternative Health
Wu-Yi Source Weight Loss Tea Ontario, California
*UPDATE Employee: Wu-Yi
*Author of original report: Wu-Yi Source update 1.18.08
*Author of original report: Wu-Yi Source Tea
*Author of original report: Wu-Yi Source Tea
*Author of original report: Wu-Yi Source Tea
*Author of original report: Wu-Yi Source Tea
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Wu-Yi Source was a pop-up ad and claimed to be a easy weight loss aid. I went to the web site, which claimed that it was the same product as seen on CNN, Fox News, USA Today. They had an offer to try the product for $4.95+ shipping which was $3.00. There was a 60 day money back guarantee if not satisfied. I needed to lose 10 lbs of holiday induldgence and I figured at most, I'm out $8.00, so I thought I'd try it.
When I received my order confirmation via email, I was then informed of the "Terms and Conditions" that I would be billed $37.00 after my "14 day trial period". Then they would auto ship tea every 60 days for $48.00. I began receiving multiple emails of encouragement even before I received my initial order. My intial order was placed on 12.22.07, but I didn't receive the order until 01.07.08. I wasn't sure when this trial period was to commence and I didn't want to be charged another $37.00 in the next few days.
I didn't even open or try the product. I just wanted to cancel my order.
I called the number provided in the package to cancel the order and got a message that cancellations must be received in writing via email and return instructions would be sent. I got no reply. I did some background checking on the company and decided that I got hood winked.
I contacted a customer service rep via the Live Chat option on the Wu-Yi Source website. I asked for instructions to return my un-opened box and to cancel any future shipments. I was asked why. I told them I didn't want to pay/participate. They then tried to re-itterate that I could cancel my order anytime after my first auto shipment. I told them I wanted to cancel now and that I would contact the attorney general's office. They then said they would cancel my membership (I didn't know I was joining when I ordered the product!!) and provided a return address. 5300 Ontario Mills Parkway, unit 400, Ontario, CA 91764.
We'll see if they honor a credit. I will also file a complaint with my credit card company.
Holly
Sarasota, Florida
U.S.A.
This report was posted on Ripoff Report on 01/08/2008 04:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yi-source/ontario-california-91764/wu-yi-source-weight-loss-tea-ontario-california-297994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 UPDATE Employee
Wu-Yi
AUTHOR: Wuyi Source - (U.S.A.)
SUBMITTED: Friday, February 08, 2008
Hello,
This is purely a misunderstanding. We are very sorry for any miscommunication or inconvenience you have experienced. We would like you to contact us one of three easy ways, Email (teahelp@usa.com), livechat (www.easyweightlosstea.com), or call us (1-866-449-5567). We would like it if you could contact us ASAP so we can help resolve this issue and make your experience with Wu-Yi a pleasant one.
Thank You
Mark
Wu-Yi Source
#5 Author of original report
Wu-Yi Source update 1.18.08
AUTHOR: Holly - (U.S.A.)
SUBMITTED: Saturday, January 19, 2008
After filing a complaint with the FTC, Wu-Yi source has refunded all of my money.
#4 Author of original report
Wu-Yi Source Tea
AUTHOR: Holly - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
#3 Author of original report
Wu-Yi Source Tea
AUTHOR: Holly - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
#2 Author of original report
Wu-Yi Source Tea
AUTHOR: Holly - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
#1 Author of original report
Wu-Yi Source Tea
AUTHOR: Holly - (U.S.A.)
SUBMITTED: Tuesday, January 08, 2008
I received an email today from markcustomersupport@gmail.com (Wu-Yi Source's email) stating that I have "been removed from the autoship program". The email then stated that I was still going to be charged $37.00 for the un-opened box of tea that was already shipped to me. In my request for cancellation, I had requested instructions to return the box of un-opened tea, no harm, no foul. I was/am willing to pay for the return shipping so long they didn't charge me and/or ship me more unwanted product. They are still trying to sucker punch me. These people are unbelievable.
I cancelled my credit card this evening so I could not be charged. I am considering filing a complaint with the Attorney General's Office. Obviously this company has ill-intent and it should not be allowed to continue to defraud victims. I feel like a fool for being duped.
I'm sending their un-opened product back to them tomorrow via USPS, with proof of delivery. I know I'm out $8.00 plus the additional expense of sending the product back to them, but at least I'm not out a lot more.
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