• Report: #111245
Complaint Review:


  • Submitted: Sun, October 03, 2004
  • Updated: Mon, March 22, 2010

  • Reported By:philadelphia Pennsylvania
300n Lake Ave Ste 1111 Pasenda, California U.S.A.

eharmony.com Ripoff kept full refund 49.95 send only 4.95 Pasenda California *EDitor's Suggestions on how to get your money back!

*Consumer Comment: eharmony cannot be trusted

*UPDATE Employee: Customer was fully refunded

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I wanted to see how the site worked in order to they wanted a sbscription. i chose 49.95 one month to be refuned if i was not interested. cancel by 10/01/04. i called 09/16/04 and spoke to a represenative for the company she told me my money would go back into my account. confirmation #2658216. i e maid 09/30/04 to find out wht i haven't received my money they e mailed me i was approve for 4.95 i want my entire deposit back please help

philadelphia, Pennsylvania

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish you file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 # , and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/comptroller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 10/03/2004 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wwweharmonycom/pasenda-california-91101/eharmonycom-ripoff-kept-full-refund-4995-send-only-495-pasenda-california-editors-sug-111245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

eharmony cannot be trusted

AUTHOR: Darien - (USA)

To the employee Sue:

The user confirmation number is 2658216, and he said that he confirmed that he only received $4.95 back. You came back and give another transaction ID and say that you paid him back, that's a little suspicious.

Anyway, eharmony will try to scam you out of your money! If you go to their link, see if it takes less than 1 hour for you to find a number or a contact information that you can contact eharmony with.  They buried all the contact information so that users cannot contact them but only to pay them.

They also will not allow you to cancel subscription as easily as signing up.  There's no unsubscribe button and there is no stop button for automatic renewal.  If you signed up, just be sure that you want to be a lifetime member of eharmony. But If you want to cancel, just go through the hassle that this guy did.

Don't take my word for it, see the honest review below:


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 UPDATE Employee

Customer was fully refunded

AUTHOR: Sue - (U.S.A.)

The customer was refunded the entire $49.95 just as our money back guarantee states. It sounds like the customer misread the information sent to her. it's too bad once she realized she received the full credit that she didn't come back and update her comment on the site.

Transaction ID: 2699505
17 Sep 2004
Amount: $ -49.95
Result: Succeeded (SOK) Request was processed successfully.

Please stop allowing people to report false information on your site. Now that's a ripoff.
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