Report: #802874

Complaint Review:

  • Submitted: Tue, November 29, 2011
  • Updated: Fri, May 11, 2012
  • Reported By: Angryangela — Essex Nationwide United Kingdom
    United States of America sensory toy warehouse,sensory toy warehouse,sensory warehouse,novelty warehouse Internet

*REBUTTAL Owner of company: Total Fabrication

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The sensory toy warehouse trading from come across as a proffesional outfit yet when my order arrived and it arrived damaged and battered to shreds i gave them a call hoping my sensory toys would be replaced. Instead Liz from the sensory toy warehouse insisted i should not have signed for the goods if they were damaged. How was i to know they were damaged? Liz refused to help and said i must take it up with the courier and that there was nothing she could do. I alerted her to the sales of goods act and she actually "laughed at me" and said i should become a solictor. Needless to say i have now informed trading standards and am in the process of performing a chargeback to my credit card to recover the money the sensory toy warehouse have stolen from me. Please be warned that the sensory toy warehouse may come across as a good site but if something goes wrong they will not help. Shop around!
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This report was posted on Ripoff Report on 11/29/2011 02:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Total Fabrication

AUTHOR: Protector of Small Business - (United Kingdom)

Response from Liz Howard at Sensory Toy Warehouse:

Any of our customers will know that this is a complete fabrication, as we would never dream of treating anyone in this way, and unfortunately, this exposes the ugly side of the Internet.

We know exactly who raised this horrid report; it is a person who is presently being investigated by Trading Standards for the infringement of copyright of our images and wording, and cyber-squatting our business name, he has been on BBC Watchdog 3 times and has 12 Rip Off Reports against him. He does not display his name on his website for this very reason!

Unfortunately, these reports can be raised with no evidence and the person remains anonymous.
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