Report: #986808

Complaint Review:

  • Submitted: Tue, December 25, 2012
  • Updated: Tue, December 25, 2012
  • Reported By: David the Consumer Advocate — Little Elm Texas United States of America

    United States of America Steam Crappy service, terrible product, unable to run Runic Games Torchlight 2 Software off Steam as directed, Internet

*Consumer Suggestion: Steam Offline Mode

Show customers why they should trust your business over your competitors...  aka Steam is a deplorable excuse for a company. They are far to controlling and incompetent to the point of being unable to service the software you purchase from thier site, I say this in all honesty.

I purchased Torchlight 2 on Steam and should have been able to run the software off line as supported by the developer Runic Games. However anytime I run the game while not connected to Steam I get an immediate crash to desk top. I know this is not my computer or a software issue because the game itself runs fine while and only when connected to Steam. This means Steam is forcing me to stay connected to Steam even though the developer has an option to play the game off line.

Until recently I was willing to overlook this and considered it as nothing more than a minor annoyance, that is until the Steam server failed to run at all. Error message is as follows "Connecting Steam account" "Steam Error - Could not connect to Steam network, This could be due to a problem with your internet connection, or with the Steam network. Please visit for more info"

Since I can connect to the internet and am currently on line as I write this Rip off report I know the issue is the Steam network. It has been down all day and I cannot even run that which I already paid for. In conclusion buyer beware, do not deal with this incompetent bug ridden company. You're going to be far better off buying software you can actually use.
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This report was posted on Ripoff Report on 12/25/2012 09:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Steam Offline Mode

AUTHOR: dnoth - ()

Torchlight 2 is absolutely able to be played offline.  The fact that the Steam network was unavailable for a small period of time is merely a standard operating risk to which any internet-based service is subject. Steam has well-documented instructions on how to run its games while not requiring a connection to the Steam network itself, thereby invalidating your claim that the service is a ripoff due to an unavailable network connection.
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