Report: #329513

Complaint Review: Wyndham Resorts Aka Fairfield

  • Submitted: Tue, April 29, 2008
  • Updated: Tue, May 06, 2008
  • Reported By: Allen Texas
  • Wyndham Resorts Aka Fairfield
    8427 SouthPark Circle, Suite 500, Orlando, FL 32819
    San Antonio, Texas
  • Phone: 800-251-8736
  • Web:
  • Category: Resorts

Wyndham Resorts Aka Fairfield Bait and Switch, Plus Misrepresentation of Product San Antonio Texas

*Consumer Comment: Bait and Switch Scam "wyndamn resort" San Antonia, TX

Show customers why they should trust your business over your competitors...

I got a call from Wyndham offering me a 4-day, 3-night package in San Antonio, TX for the amazing low price of $199.00. On the phone, they never mentioned that they were going to put me in an econo hotel in a seedy part of town; they led me to believe that I was going to be staying at their resort. And all I had to do to take advantage of this tremendous value was to attend a 90-minute presentation (oh, and pay the hotel tax, which amounted to about $64.00 for the three nights). Net effect: I paid $263.00 to stay at a hotel that probably should have cost much less...they probably made a profit off of the hotel stay even though it wasn't even their brand.

So now let's talk about the 90-minute presentation (which took a little over 2 hours).

I get to the location and have to pay to park there. Then they do the whole routine of why timeshare ownership is such a great deal, and how it's for people who really love their families, etc. The pricetag: $54,000.00 for 308,000 points per year, which according to the book they show you during the presentation is plenty of points to spend two weeks at any resort worldwide during mid-demand seasons.

Since I didn't have $54,000 and didn't feel like financing it through them and didn't even know for sure if this was what I wanted to do (since I obviously don't love my family like some people do), I declined to purchase the package. This of course resulted in the sales manager routine which I continued to decline.

As a last-ditch effort, they offered what sounded like a great deal at the time. It was the opportunity to 'try before you buy' by purchasing a 1-year allotment of 308,000 points for about $2500.00. They told me that it's the same as the regular program, except that the number of locations is more limited (Wyndham only), but that everything else was the same. I was still a VIP and entitled to free room size upgrades, etc.

I bought the $2500 deal thinking it would be great way to give this a shot. About a week later, I'm browsing through the book of properties and I notice that instead of having a fixed point value for all properties based three season, this book outlines four or five different seasons with different point values for every location for each of the seasons. The problem is that now instead of getting two weeks at a resort during high season, I don't even have enough points to get one week at most locations during high or the new 'prime' season (which at some locations is 50 weeks out of the year).

When I tried to schedule, I advised that I was VIP as noted in my contract, and I was promptly told that free room size upgrades aren't available for what she called "discount" memberships. When I told here I didn't understand, she asked me to hold while she went to find a supervisor. After putting me on old for about 10 minutes, my call was disconnected. So yet another lie that I fell for.

Unfortunately, after 7 days, the contract is not cancellable, so I've just bought $2500 worth of education that I will have a hard time putting out of my memory if and when I do get to use the points (which expire in one year). I can see myself begrudgingly walking about the resort grounds somewhere cranky about the ridiculously overpriced rate I'm paying for my room.

Bottom line: Wyndham is a first-class ripoff on all fronts. As soon as I figure out how to redeem the points I've purchased, Wyndham will never find me booking a room at their properties ever again - resorts or otherwise.

Brent xxxx
Allen, Texas

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This report was posted on Ripoff Report on 04/29/2008 01:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Bait and Switch Scam "wyndamn resort" San Antonia, TX

AUTHOR: D. Smith - (U.S.A.)

My family and I have owned a timeshare with the above resort company for going on 20 years. We have traveled to many of their lovely resorts in the USA. We have also attended several of their timeshare sell promotionals. While they might be high pressure on the sale of their timeshare. You actual get what you buy. We can tell you that a stay at one of their resorts will be one that your and your family will enjoy. Not all of the locations are high points at all times and it depends on where and when you want to travel. This year for only 240,000 points we are spending 5 days in Branson, Missouri. in June and 10 days in Daytona, Fl in Sept. We own at Daytona, Fl. We have stayed in Washington DC, which is a lovely high class resort with many options for sighseeing. Also there Tennessee, near Gatlinburg resort which is out of this world. For many years we spent Christmas in Branson , Miss. The Mrytel Beach, SC and Estiol Beach, SC resorts are also great resorts to stay at. So in defense of our timeshare with Wyndamn resorts , give it a chance , take another look at your book and you will see that you will love wherever you stay at. WE have.
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