• Report: #1138037
Complaint Review:


  • Submitted: Fri, April 11, 2014
  • Updated: Fri, April 11, 2014

  • Reported By: Sandra T — CREEDMOOR North Carolina
Nationwide USA


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The vacation package was purchased 1/14/2000 and the booklet clearly states that hte Travel must be completed by 07/14/20.  I spoke with an employee and a manager who stated the package expired 07/14/2001.  I sent a pdf file of the booklet to the manager and he refused to honor the vacation package since they no longer sell the package and he can't honor a package that expired in 2001.  Even after review of the booklet which shows an expiration date of 07/14/20, he stated they use a 4 digit year in their date code.  I requested that they honor the money paid towards another vacation package and they refused.  It is bad business to pre-pay for any package that you run the risk of not being able to use and clearly have the paperwork that supports their expiration date.  The vacation package included:  a Daytona Beach 3 day and 2 night hotel accommodations, Las Vegas 3 day and 2 night hotel accommodations and tickets for two to Universal Studios.  If you receive a phone call from a Marketing team, hang up so you dont' get RIPPED OFF!  PRE-SALES are a way for the employees to get commission on packages they prevent customers from using.  They got the money and i got NOTHING!. [continued below]....


This report was posted on Ripoff Report on 04/11/2014 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wyndham-vacation-resorts/nationwide/wyndham-vacation-resorts-fairfield-resortswyndham-trips-did-not-honor-prepurchased-vacati-1138037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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