It seems that when we purchased our wyndham vacation that we were given fraudulent information. I have placed several calls to Wyndham and RCI regarding information we were verbally told that has not been verified by either company. Being a new owner and trying to figure out the ropes, it's very discouraging being promised the entire world in a sales pitch and getting nothing but a useless bunch of points and a monthly payment that we can hardly afford. Conveniently I have no contact information from any of the sales people we worked with. I have no follow up email as promised from the main sales associate. I am unable to get phone information on the sales office in Myrtle Beach from the internet so that I may contact these individuals. Call this stupidity on my part for not covering my tracks and trusting Wyndham to be a reputable company but I would like some answers once and for all. I cannot believe a company as large and with the reputation that yours has, would fraudulently represent themselves to people just to get a sale and then feed you to the wolves afterwards. Please contact me so I can find out what we have verses what we were actually promised.
1.$249 weeks was what sold us on the entire deal According to RCI, they cannot be used anywhere, anytime because we need a certificate from Wyndham to redeem. RCI says these are just samplings of their properties and cannot be used whenever we want as we were told in the initial sales pitch. RCI also says that the specific areas we were assured by the sales members we could visit were not available for the $249 weeks
2.We have a large family and the point value they sold us will not even begin to accommodate our family vacations in one year. Wed have to bank four years of points to get a place for all 7 of us and we can only bank 3 years of points.
3.We were told that we could book a small place for all 7 of us and use the smallest amount of pointshowever, the book gives a maximum occupancy due to fire code and that was also false information
4.Housekeeping credits and expenses were never discussed. We had no idea we would have to pay extra for any type of housekeeping. We were told it would cost nothing but points to book through Wyndham, but according to the website that was also a lie. So lets look at these Housekeeping credits that were not explained. We got 84,000 points, which gives us 84 HK credits. I can book a 3 night stay at Wyndham Skyline Tower for 34,125 points which is about 40% of our points, yet is also cost 63 HK credits which is about 75%. So we are given 1 HK per thousand points, but you charge more HK credits to rent a place, and claim its not going to cost me anything?
5.The sheet of paper that was handwritten by our sales person for us to view all these details was not included in the packet of paperwork. This included such things as the fees to RCI for use of their property, the $249 weekend and free party weekends. There were other fees and expenses that were supposed to be included in our package that I have not seen.
6.I cannot call the sales center in Myrtle Beach to get hold of the original sales team that told us these lies. I have no business cards for any of the staff that sold us this bogus vacation
7.I never received the email as promised from my sales rep after the sale. She assured us she would be in contact and neither of us has received any type of communication from her.
a.The only information I have received in my email is when are you going to pay us from Bill pay. I have received SIX email about collecting money from me but no follow up email from a human being.