wynn's extended care warranty has ripped off the wrong person. I am pursuing redemption from them with or without anybody else. i read any and every line of a contract dealing with automobiles, and come to an understanding of the terms before i sign. impatient sales people hate that...but screw 'em!
with this company...wynn's, owned by the phoenix american group has a bad reputation amongst mechanics and car dealerships. their extended care package offers bumper to bumper, "peace of mind" repairs for however many miles and however many years you operate the vehicle. basically, everything but routine maintenance.
first, i want to warn you all about this company. they have a cap on their coverage. you can purchase the coverage for around $1,300 - $2,000 or even more. they WILL NOT pay more than what you paid for the contract. it's not a legally binding agreement for them not to...however, why would they end a business deal with no profit? very shady...very illegal.
i racked up a little over $800 in warranted repairs through wynn's. no problems...smooth as can be...til my engine blew up. As per contract, i had no modifications to the engine...no aftermarket added do-dads everything was kept bone stock, the way i purchased it.
when my engine went out, wynn's tried to set barriers in front of me to keep me from pursuing the warranty. i had to pay the tear down up front, and wait forever for an inspector to come down and see for himself that the engine, indeed...was not starting. the claim was denied, then all the bullshit rolled in explaining how it was my fault. I grew up in a shop my whole life. therefore, i change my own oil. even though this is not stated in the contract, wynn's held me reliable.
when my rear end out, they refused the claim because my tires were "too big." my vehicle had the same tires on it that were on it when i purchased the jeep, but they say i should run a 205 75 r15 on a jeep wrangler.onve again, i paid out of pocket while sitting on a valid warranty.
this is unacceptible. i know there are more people sitting on the same contract and going through the same problems as i am. this is a blatant breach of contract and wynn's should be held accountable for everyone's vehicle repairs who they left high and dry with no other reason for the denial than..."you're wrong...we're right." f*** that! i refuse to accept some 16 year old, pimple-faced brat who knows nothing other than how to answer a phone for some company their not really affiliated with tell me that I don't know anything about vehicles and there is nothing for me to do.
I know there is more of you out there who has been wronged by this company. anyone with a valid complaint towards this company should respond to this post, because we could all prosper from this. a class action lawsuit will go far in this matter, because when it comes to the legal system...no matter what these companies tell you...our rights trump their rights. customer service and satisfaction still rein supreme in this country, and if this is the only way to obtain certain justification...then so be it. my thoughts...as soon as wynn's gets a letter from a legal rep on all of our behalves...wynn's will be more than happy to oblige. hell hath no fury compared to a pissed off, ripped off consumer.
Morgantown, West Virginia