Report: #597291

Complaint Review: Wyse Financial Services - NCO Portfolio Management

  • Submitted: Tue, April 27, 2010
  • Updated: Tue, April 27, 2010
  • Reported By: darby — carbondale Illinois United States of America
  • Wyse Financial Services - NCO Portfolio Management
    3410 S Galena St Ste 250
    Denver, Colorado
    United States of America

Wyse Financial Services - NCO Portfolio Management NCO Portfolio Management Threatening, Harassment, still haven't mailed any proof. Denver, Colorado

Show customers why they should trust your business over your competitors...

Below is basically a copy of the letter I filed at the BBB of Denver.

I originally called Wyse because I was told by a family member they were trying to reach me at a previous residence.

March 4th, 2010 - 9:43AM: I called Wyse and reached a lady named Ms. Britt, I was told I owed over $5000. I asked her to please send validation of the debt as I have no information on it, and I had never heard of their company. I verified my mailing address for her. I also asked for her not to call me and that any future correspondence should be conducted in writing. She said she would send something out to me. She hung up on me.

March 4th, 2010 - 9:49AM: I called Wyse and asked for Ms. Britt, so that I could get their mailing address. After quickly spouting off the address, she hung up on me again.

March 4th, 2010 - 9:52AM: I called Wyse and before the receptionist transferred me anywhere I asked her to verify their mailing address. She did and she concluded our call.

April 5th, 2010 - 9:24AM: I received a call from Ms. Britt. She left a message stating that she needed to speak with me.

April 7th, 2010 - 1:05PM: Ms. Britt from Wyse called and left a message indicating that I needed to call her immediately.

April 7th, 2010 - 1:09PM: I called Wyse and spoke to Ms. Britt. She asked why I had not gotten in touch with them regarding the information they sent to me. I told her that I had yet to receive anything. She disagreed and hung up on me.

April 7th, 2010 - 1:12PM: I called Wyse and asked to speak to a supervisor. I spoke to a man named Aaron. I informed Aaron that I had requested documentation on this debt, and had yet to receive any. He immediately started yelling at me, accused me of lying, and using "stall tactics." I told him that I was doing my best but I can't send someone money just because they called me on the phone. After some vague threats, he said he would send the information I requested.

April 27th, 2010 - 10:15AM: Ms. Britt called and left a message stating that she was calling to follow up with me on the information I requested.

April 27th, 2010 - 10:39AM: I called Wyse and asked for Ms. Britt. I informed her again that I have yet to receive any documentation from her office, and that I thought it was odd that they had sent two different parcels that had never reached me. She told me not to talk to her like a child. I asked for her supervisor. She transferred the call to a man named Mr. Echols. He stated that they had mailed notice/records to me twice. I told him I had still not received anything from his office. I asked if he could send something registered mail. He said no. I told him that I didn't understand I none of the proof which I have requested could have never gotten to me. I told him I would be reporting his company to the BBB in Denver, and the Denver D.A. He said for me to do what I had to do, and that he would do what he had to do. I asked him what that meant, but he had already hung up on me. I tried finding his company online, but I realized I had the incorrect spelling of his company.

April 27th, 2010 - 10:48AM: I called back to confirm the name of the company. I reached a receptionist who hung up on me while I was asking her to verify the spelling of the company.

April 27th, 2010 - 10:49AM: I called back again to confirm the name and spelling of the company. The receptionist yelled at me, told me I didn't know how to spell, and transferred me to Ms. Britt. I asked Ms. Britt for the correct spelling of her company's name. She spelled it for me, and we concluded our conversation.

At this point, Wyse financial has yet to send any documentation on the debt they trying to collect. I have received no mail from them whatsoever, which they deny time and again. They have made vague threats about my credit being affected.

I only call them from a google voice number. When they call the google voice number, it transcribes any message they leave, and keeps great records. I definitely recommend using one for going at it with these guys.
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