• Report: #11585
Complaint Review:

Xcel Energy/Public Service Company of Colorado

  • Submitted: Tue, January 15, 2002
  • Updated: Tue, October 03, 2006

  • Reported By:
Xcel Energy/Public Service Company of Colorado
P.O. Box 840 Denver, Colorado U.S.A.

Excel is the Monopoly of Rip-Offs!!!

*Consumer Suggestion: Xcel Energy

*Consumer Suggestion: Xcel bills twice a month

*Consumer Comment: Organizing Against Unfair Billing Practice etal

*Consumer Suggestion: victim

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Ever since my fiance and I have moved in together, there has been nothing but trouble from Xcel Energy. I know for a fact that other people have been ripped-off by this unorganized, unhelpful, bunch of incompetent people that work at Excel Energy.
Let me begin....We moved into a house we're renting back in August 2001. We called Xcel to change the name of the person paying the Xcel bill each month. In order for them to do that they charged us $200!!! The heat was already set up in the house, all they had to do was change the name of the person paying the bill. When we received our first bill it was over $300.00. $200 of that was for the "set-up" fee and the remaining amount was for heat & all of the dumb taxes they apply towards the bill. I called Xcel explaining that there was no way we could afford the total amount on the bill and so for $200 of the bill we did a payment plan, where they split up the amount requested into different bills. They do this for 6 months. The next month we received a statement saying if we don't pay the bill then they will shut off our service. What bill? When is it due? We called Xcel and told them we never recieved a bill and didn't know what they were talking about (keep in mind, I was put on hold for 30 minutes). They said that when the first bill was paid there was a couple of dollars that we paid over the bill amount and that because of that it broke the payment plan we set up, so we owed the $200 right away. I said, no we don't because we can't afford that, so we set up a new payment plan. Every month there has been a problem with Xcel's billing. For the past 2 or 3 months we have received a discontinuance notice stating that we haven't paid our bill and need to right away or they will shut our service off. That's a load of crap because we pay our bills on time every time. The last time this happened we spoke with another customer representative (who, as all Xcel representatives will show, know absolutely nothing about what they're doing). He told us it actually takes 8(!) days from the time we mail the bill to the time it gets to them. Another load of crap!! It proabaly takes them 8 days to figure out that the pile of stuff on their desk is people's money! Anyway's I told him to stop sending us those notices because we do pay our bills (our credit history is probably screwed up because of this incompetent company). Well, guess what? This current month (January) another notice of discontinuance came in the mail on January 10th. The notice stated that if we don't have our bill paid in full by January 9th (notice that their notice was a day late)then they would shut off our service. We paid our last bill on Dec. 26th and have record that we have done so. Why would they send us a notice of discontinuance if we have already paid our bill? So, frustrated again, we called Xcel. The person on the phone said that when the bills come to us and it says on the bottom "amount due" that it means that there is still a total bill to be paid off (what in the $#!! does that mean?!) So, my fiance asked how much is "left" on our bill. The customer rep said $105.00. But, how can that be? We've been paying a bill that they give us every month? Instead of arguing, he paid the $105.00, but I feel that we've been majorly ripped-off, that there was a glitch in the payment system at Xcel Energy. We can barely afford to pay the regular bill, let alone Excel's mistakes too! By the way Xcel, you need to know that it takes at least 8 days for mail to get to us as well!!! It works both ways.

This report was posted on Ripoff Report on 01/15/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/xcel-energypublic-service-company-of-colorado/denver-colorado-80201/excel-is-the-monopoly-of-rip-offs-11585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Xcel Energy

AUTHOR: Barbara - (U.S.A.)

Count me in on this one!! If there is any kind of a lawsuit that anyone files please let me know. I am in Littleton, CO a Denver suburb. Their CSR's are so rude! I have worked in call centers for 10 years and have NEVER dealt with such rude people before. I never had a problem with them until 2002, when I was living in a small 2 bedroom apt, and they started to triple bill me!! I have argued with them for 4 years, only each time I call to get people that are ruder and ruder, especially the credit department. I literally had to call them 12 times yesterday. I checked my caller ID on my cell phone that records the number each time its called. 12 times before they would set up any kind of payment arrangement. They are still claiming I owe them 700. for a 2 bed apt? Its outrageous, finally one CSR told me they changed computer systems aroudn that time. Thats your problem right there.
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#2 Consumer Suggestion

Xcel bills twice a month

AUTHOR: Beverly - (U.S.A.)

Where do I sign up to help bring Xcel Energy down? I am billed twice a month. I do not see an end where my utility bill will ever be zero.
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#3 Consumer Comment

Organizing Against Unfair Billing Practice etal

AUTHOR: Nigel - (U.S.A.)

Marinela and others willing to pursue administrative, legal, or legislative action against Xcel and other companies practicing under a monopoly structure.

Someone please start a list of interested parties and evaluate if we would have the means to carryout such an assignment.

For one person the task is too large and not feasible; but together may be something could be done. I can volunteer and arrange for office space/conference room in Boulder or Denver,
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#4 Consumer Suggestion


AUTHOR: Marinela - (U.S.A.)

I have been a victim of inconsistent billing by Excel Energy, for over 2 years. I have lived in this home for 20 years, and in the past 2 years, Excell Enrgy has done nothing to remedy the situation.My bills range from $ 52.00 to $600.00 PER MONTH.I have unsuccesfully tried to make light of it, payed all the bills on time, even the excesive amounts, brought my balance to 0 and it starts all over. Their representative are evasive, confusing and some downright nasty. I have been told that there are no offices, nor any commisions where one could air complaints.
I either pay what they charge, or I'm out of luck.When I talk with the various representatives, for hours sometimes, the figures change. What I have on my bill is always much lower and the next bill they even add the credit they just gave me for overcharging. I have to say, it is a bunch of crap they are feeding us every time, and nobody really knows what the hell is going on at their end. All they want is the MONEY!!!!!!!!!!!!
I'm sure I'm not alone in this. I hope that consumers can for once stand up and stop the terroristic manner in which Excell Energy is EMPLOYING TO LINE THEIR COFFERS WITH.!
As long as we are sheep, we are taken to the slaughter!
Wake up and see that there's no grass on the other side. EXCEL ENERGY is the only monopoly that one day,soon, will make sure that your grass is not even green, that you burn but gooooood...
Organize and stop the abuse!
There should be some responsibility that Excel Energy has to assume when they use the excuse that their meter readers are too few. I suggest that estimates should be banned.Anyone with any degree of education can read and see a line between two numbers and report the reading directly, in any toungue, English, Spanish, French, Italian, Korean,ETC.ETC.
But if that was a posibility, then Excel Energy couldn't make large profits, could they now?
So what do you Americans say? Will you take it or stop the abuse?
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