Complaint Review: Xenonhid.com
Xenonhid.com non-existent customer support for warranty claim Internet
Received defective parts and entered a warranty claim online, as this is an online only retailer. The warranty submittal process states that your claim will receive a response within one business day.
My claim remains in a "pending approval" status beyond their stated response time without any update notices. I attempted several times to contact them during their stated office hours on their toll free number but always remained on hold and would eventually be disconnected. There has been no response to my email request for a claim status update.
XenonHIDs.com will not provide any support after their sale.
This report was posted on Ripoff Report on 09/06/2017 05:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/xenonhidcom/internet/xenonhidcom-non-existent-customer-support-for-warranty-claim-internet-1398310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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