Report: #1376959

Complaint Review: Xeroly.com

  • Submitted: Sat, June 03, 2017
  • Updated: Sat, June 03, 2017
  • Reported By: JerrBerr — West Valley City Utah USA
  • Xeroly.com

    Internet
    USA

Xeroly.com Said that an item was shipped when it was not Internet

*Author of original report: Finally

Show customers why they should trust your business over your competitors...

I ordered an art piece from Xeroly.com on 5/16/17 and they charged my card on the same day. Only after the order was submitted did they say "Sorry, that item will be shipped from our Hong Kong warehouse". I got an e-mail on 5/17/17 that "Your order is on the way", that it would take 7 to 12 business days and provided a USPS tracking number.

After a couple days I start checking the USPS tracking but it has always said the same thing: "We have received notice that the originating post is preparing to dispatch this mail piece."  and "Processed Through Facility     SUZHOU EMS, CHINA  " (which is a suburb of Shanghai not Hong Kong). The dates on the tracking message never change.

In the e-mail they say that if I have any questions, that I can e-mail xeroly@xeroly.com. I have sent them five e-mails for information about the status of my shipment over the last week and received no reply.

I would really like the art peice. But if they are not going to really ship it, I want a total refund.

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This report was posted on Ripoff Report on 06/03/2017 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/xerolycom/internet/xerolycom-said-that-an-item-was-shipped-when-it-was-not-internet-1376959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Finally

AUTHOR: - ()

I finally got a reply to my e-mail 6/6/17 saying that the package was about to be delivered. Now the USPS tracking site says that it had been placed in a parcel locker. Well, I knew that size of art I ordered (12" by 20") would not fit in the local box so I went to the post office. Their info said that the package was smaller. The package was in the local box, but it was not the size ordered: it was only 8" wide. So I am asking for a partial refund since they shipped a small instead of a medium.

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