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Report: #24904

Complaint Review: Xerox - Webster New York

  • Submitted:
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  • Reported By: apache junction Arizona
  • Author Confirmed What's this?
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  • Xerox PO Box 9604, Webster, NY 14580-7994 Webster, New York U.S.A.

Xerox is a dirty ripoff dog company. Webster, New York

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Bought a multifunctional printer M-940 from Xerox. Had to call them the first week after setting it up because the computer started to freeze up. Was told that the printer does not work with the USB cable and I should buy a special serial cable for $ 50.

Within 10 month I spent about 6 hours on the phone because of continuing problems with the printer. After 10 months and having print about 700 pages, it started to cut the letters of and print white horizontal lines going through the letters. Xerox advized I should change the print head for $ 50 on my own cost. The print head should last aprx. 10.000 pages, (catalog description)

Warranty card gives 12 month warranty on the printer and excludes the ink tanks. Asked Xerox to tell me where they say that the printhead is not covered under the 12 month warranty. Did not get an answer. Instead they declared the print head as a "consumable". I am wondering when car manufacturers come up with the argument that the engine is not covered under warranty because it is a "consumable" and can fail any time.

I am giving anybody who considers buying a printer to avoid Xerox under any circumstances !

Stefan
Phoenix, Arizona

This report was posted on Ripoff Report on 07/18/2002 06:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xerox/webster-new-york-14580-7994/xerox-is-a-dirty-ripoff-dog-company-webster-new-york-24904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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