I have been a customer of Xfinity off/on for many years & wish there was ANY better option. Because of my home location, satellite doesn't work. After 6 weeks of problems & 19 attempted phone calls, I decided today would be the day that I would dig in my heels & get a resolution. Boy was I wrong.
The supervisors, the managers, and the call center in Mexico is the WORST excuse for customer service I've ever experienced in my life. 12 of my 19 calls didn't even get past the 1st prompt...rcvd a msg saying "due to high call volume...blah blah blah" & phone disconnected. However today, I was told by Supervisor Julio (EO) & Monica (0511) that the system doesn't work this way. Really? So I'm lying about 12 calls??? The other 6 calls were met with either a wait of over 10 minutes or outright disconnect.
Every few months, I have to call in & have a tech come out to resolve issues with on-demand, the channel guide, poor connection...the list goes on & on. So now, I have yet another appt. with a tech to come out & resolve my DVR issues & by the way, the "manager" Monica says I will probably be charged for that too.
Here's most of the list I gave Monica today:
On-Demand Error SRM8001 when using on-demand, have to go in/out of its' menu at least 5x EA TIME, even after unplugging/resetting the box
Digitized-looking picture w/ no sound
NBA pkg games have been listed on wrong channels, wrong times, wrong teams listed, so we have therfore DVRd wrong games
DVR starts to record but then stops after a couple of minutes lost 50+ recordings over the past 6 weeks
Guide doesnt have info half the time or gives incomplete info.
Ordered a couple of movies, only to have them stop mid-way w/ the SRM8001 error message, then unable to restart & charged multiple times for the movie.
After this, Monica says I should have reported it...said it over & over. SERIOUSLY? YOU DIDN'T HEAR ME EXPLAIN THAT THIS IS MY 19TH ATTEMPT TO REPORT THIS MESS??????
Xfinity has alot to offer, but what's the point if it doesn't WORK half the time. It's like some Ponzi scheme to take ppl's money but give them a 50/50 shot at actually being able to use the services you're paying for. You're committing a FRAUD by taking people's money & not giving them what they're paying for.
I've had it. If there was another option for services, I would take it & pay double just to know that we would get what we're paying for. I would ask if anyone from Xfinity could help me with this, but I already know the answer...they don't care, therefore, they don't help their customers.
Thanks for robbing me blind, taking my money, and then treating me like crap. Thanks for nothing.