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Report: #1364179

Complaint Review: XING AG - Hamburg Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dario — Kloten Other Switzerland
  • Author Confirmed What's this?
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  • XING AG Dammtorstraße 29-32 Nationwide Germany

XING AG Premium Membership Ripp Off Terms On Renewals Hamburg Nationwide

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Their Premium Membership Services to help small Business Owners is a Total Ripp Off.

 

Here is why.

It states that within 14 Days after Renewal that one can withdraw, (apparently only during the first year)

It says when one signs up that there will be a Renewal but if not cancelled 3 Weeks prior Renewal they will insist on you paying the Membership Fee even if you don't need it (Total Scam, they don't even send a reminder before the Renewal Date takes place, for the Customer to be able to cancel).

Further more they are not willing to be accommodating one bit in any way and insist that I pay the $155 for the Premium Membership per Year.

 

Below are the Text's between me and Customer Service that one can read up on. 

 

13 March

Me to xing

Dear Support

 
I dont want to renew my Membership to 2018.
 
I like to cancel it now.
 
Please respect that and confirm my cancellation and void the current Invoice.
 
Regards
 
Xing Reply to me
 
Thanks for your message.

We regret that you have decided to cancel your premium membership. We have entered your Premium Membership cancellation in our system, which will come into effect on 10.03.2018.

Unfortunately, we are unable to cancel your last invoice, as we did not receive a cancellation from you within the cancellation period (up to 3 weeks before the end of the contract). Your Premium Membership is a subscription which is automatically renewed at the end of the contract for the length of time you specify. This automatic extension is part of a Premium Membership and was a condition you accepted when you agreed to the contract.

This automatic extension is clearly indicated when a Premium Membership is selected and can be seen in the "Premium Membership" section on the website.


 
Here another one after I replied to the above:
When you registered for the Premium Membership you have already agreed to these terms and conditions for automatic renewal, this means that it is now not possible for you to say you do not agreed.

When concluding an agreement online you have 14 days to withdraw from that agreement. Unfortunately you failed to withdraw within the statutory withdrawal period, meaning that it is not possible for you to now state you do not agree. The 14 days you are referring to is not for renewals, it is from the dates in which you have purchased an item or service and this case this date was 2016-03-11.
 
Please carefully read the agreement here https://www.xing.com/terms
 
You will notice that we have not made any agreement to only charge you for the usage, rather you have made an agreement with XING to pay for 12 month terms regardless of usage.

We regret that we are unable to offer any flexibility in this matter - the automatic extension is part of our Terms and Conditions as you can read here https://www.xing.com/terms under the section Termination of contract.

We hope this information clarifies the situation.
 
My Final Conclusion About Xing and why I find it a Ripp Off
 
As you can see they are shady hiding behind their Terms and Conditions, not accommodating at all and their Customer Service to be willing to accommodate me as a Customer is not existent.  Further more they are not willing to send out Reminders before the Membership Renews which is awful because, who can remember the Time when they signed up on a Yearly Membership when it will renew again, with everything that is going on Today? No one I believe because we end up forgetting it, which is why it's a Ripp Off To have Terms and Conditions that support that for them to invoice the Premium Membership if it is not cancelled within 3 Weeks prior Renewal. 

I will pay the $155 but I will never do Business with them and recommend People to stay away from Companies like Xing. 
 
 

This report was posted on Ripoff Report on 03/27/2017 07:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xing-ag/nationwide/xing-ag-premium-membership-ripp-off-terms-on-renewals-hamburg-nationwide-1364179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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