Xlibris Publishing upsell scam, residual ripoff Bloomington Indiana

I published a book through Xlibris publishing in Nov. of 2016. Prior to the physical printing and publishing I purchase an upsell package for 1799.00 that quaranteed 100% royalties from every book sold.

I was shocked and insulted when I received my first royalty check of 49.50 for the first quater. I realized my quarter was on 6 weeks long. But I also researched my sales and they were between 80-90 books. 

I have since spent 3 weeks going back and forth with every person at Xlibris that I needed to talk to. I asked for my full royality payout, I even asked for a refund of the original 1799.00. Although this was the least favorite of mine due to the obvious limitation of any sales in the future. It doesn't matter anyway as my claimned was flat out denied. 

Not only was this policy never explained to me on the phonbe, it also wasn't in writting anywhere. Im informed Xlibris that had it been an original discussion I would not have signed or paid for the package.