Report: #360265

Complaint Review: XM Radio

  • Submitted: Thu, August 07, 2008
  • Updated: Thu, August 07, 2008
  • Reported By: Sterling Heights Michigan
  • XM Radio

XM Radio everyone here is lost and doesn't have a clue to help you ?? Nationwide

Show customers why they should trust your business over your competitors...

I received a radio from XM, it worked for exactly one week and then stopped working. I called XM they told me to ship it back and they would issue a new radio. The one I sent back made it to XM but UPS lost the new radio and I never received it.

I called XM they issued 4 tracers for the package, they even received the insurance money back for the radio from UPS (I called and talked to UPS) I never received the radio, they refused to send me a new one. I have been calling XM for 5 months for either a new radio or a refund.

They told me since they had already shipped the radio they couldn't give me a new one unless I wanted to pay another $60 for a new radio. They also said they can't refund my money since all sales are final. I said but I never received it so how can you charge me you can't charge me for something I never recieved. The girl just kept repeating all sales are final... so I called VISA, money returned no problem! No one at XM wants to help you they just want to transfer you to someone else. Bad customer service!!!

Sterling Heights, Michigan
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This report was posted on Ripoff Report on 08/07/2008 08:20 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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