In November of 2008, I signed up for a years worth of XM Radio by phone. (I think it was around $139) Immediately after signing up by phone, I went on line and upgraded to the "Best of Sirius" which was an additional $39.00 (approximately). In May of 2009 I got a bill for an additional $23. I immediately called them and talked to a tech guy named "Chris". He said it was their mistake and "fixed it". In July of 2009 I got a letter from their collections department stating I owed $179. I called again and got someone who sounded like he was from India. It wasn't bad enough that there was a language barrier, but apparently he didn't understand that I PAID FOR A YEAR IN ADVANCE! He had it on the screen that I paid, but somehow I still owed $179.00 or my subscription would be canceled! I then spoke to his supervisor who's English was worse than his tech guy. I have been subjected to calls from their collections department night and day, weekdays and weekends. I have sent several emails, no response. I have looked on various complaint web sites and apparently this behavior on the part of XM/Sirius is rampant! Along with other bad business decisions on the part of XM (censorship, merging with Sirius) they are facing major cancellations. This is what business in the future will look like if people don't start fighting back. I no longer wish to get XM, but I would like to be refunded the balance of my yearly subscription, since they have cut off ALL of my service! I am going to send this complaint to ALL of the top dogs at XM/Sirius! I am also going to buy 1 share of XM stock and plan on attending a shareholders meeting and being a "squeaky wheel". Don't let these stupid business practices bring this country down, make them accountable!