Complaint Review: Xoom - Internet Internet
- Xoom Internet United States of America
- Phone: +1 (415) 395-4225
- Web: www.xoom.com
- Category: Financial Services
Xoom xoom.com transaction charged even after cancellation , Internet
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Hello There,
I am very upset with the Xoom customer service and specially with your transaction cancellation process. I have made two transaction last week on 12/22/2012 on 11:17pm and 11:21pm for an amount of $147 and $149.99 respectively.
Here are the transaction ID: X061841740709466 & X061800373188626
To do the transfer i used the wrong bank account and also informed the same to a customer service agent by name Karen Mae Sapaden about it at 11:23pm to report the same. So as per my conversation with the CSR, she said the request has been submitted and confirmation will be sent by email.
Today 12/26/2012, i have seen the transactions worth $147 & 149.99 on my account even after cancellation request which in turn resulted in -$70 service charge because of insufficient funds caused by unwanted transaction by xoom. When i called the customer service with the above concern they just say that i am responsible for all the transactions including $147, $149.99 and -$70.
This has been a very unfair business practice by Xoom and even after my immediate proactive request to cancel my transaction they still processed the transaction without my consent. Thus i need justification in the above case of unfair/ unethical business practice byXOOM.COM at the earliest.
This report was posted on Ripoff Report on 12/26/2012 10:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xoom/internet/xoom-xoomcom-transaction-charged-even-after-cancellation-internet-987431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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