Report: #899340

Complaint Review: Xperience Days

  • Submitted: Mon, June 18, 2012
  • Updated: Tue, June 19, 2012
  • Reported By: Alena — Orlando Florida United States of America
  • Xperience Days
    50 Harrison Street Suite 309 Hoboken, New Jersey 0
    United States of America

Xperience Days , BEWARE: $2000.00 for a PIECE OF PAPER in a Gift Box , Internet

*REBUTTAL Owner of company: Certificate Expired Over Four Years Ago

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Just wanted to say BEWARE of this Company, I am the one who gave a Gift Certificate to my friend for nearly $2,000 and he never could use it, BECAUSE as per this Company IT EXPIRED!!!, even though at the time of purchase and now it says all over their website: "Gift Certificates do not expire and can be redeemed at any time allowing the gift recipient the freedom to enjoy their experience at any time in future." does it sound? Promising ,right?

BUT this company took my money and over the phone they keep telling me that the rules have been
changed almost right after I have purchased one?!?!?
Now, who likes to be ripped off just I like was and look in front of your friend, whom you gave a gift of a lifetime experience, like a lair, or which ever you can be called for such a "joke-gift".

BEWARE of this company!!!!

This is a 3-man operation (actually 3-woman), who just make money for selling you a piece of paper in a nice Gift Box. Think first before buying anything from Xperience Days and investing your money in a gift , which will never be able to be used.  I am serious!
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This report was posted on Ripoff Report on 06/18/2012 03:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Certificate Expired Over Four Years Ago

AUTHOR: Michelle - (U.S.A.)

On April 18th, 2007, over five (5) years ago, Ms. Kaliadchyk purchased a gift from Xperience Days. 

The gift was purchased in the form of gift certificate which had a 12 month expiration period. This expiration date was printed on the front of the gift certificate and the details of the certificates validity period were stated on the website at the time of purchase and included within the gift pack sent. Ms. Kaliadchyk was informed of and agreed to the terms of sale upon checkout.

Unfortunately the recipient of the gift elected not to use the certificate prior to its expiration. In fact the first contact the recipient made to Xperience Days was four years after its issue date. At this time, he was informed that the certificate had expired in 2008 as stated on the certificate and unfortunately no longer had any value. 

One year later, the purchaser, Ms. Kaliadchyk contacted Xperience Days again and was informed that as stated at the time of purchase and printed on the front of the certificate itself, it had expired over four (4) years ago. Ms. Kaliadchyk refused to accept this and requested to speak with different customer service representatives. She was informed that none of the three representatives available to speak with her would provide her with different information.
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