Report: #1387156

Complaint Review: XpertSolutions

  • Submitted: Fri, July 21, 2017
  • Updated: Fri, July 21, 2017
  • Reported By: Anonymous — Montclair New Jersey United States
  • XpertSolutions

    Bellflower, California
    USA

XpertSolutions Apparent tech scam Bellflower California

Show customers why they should trust your business over your competitors...

Two days ago, I had problem with a Word document, which suddenly went into "Picture Tools" mode, and I couldn't get out of it. Also, I wasn't able to add to the page; all new copy went to a new page in a different format. I called the number for the technician, which is not a number listed on the website, and the technician called me back.        He spent some time working, but then our phone connection ended and a notepad message came up "you can use your computer now."  I returned to the document, it was as before, nothing was fixed.          I called him again and was told he would call back within 5 minutes. He didn't, and I called several more times, always being told that he would call.         He never did, and when I called, several times. either the phone was automatically answered and then disconnected, or there was no answer. I called the supposed support number 844-610-5997, and couldn't be connected.      I'm wondering if someone has ripped of a legitimate business's name.     Additionally, I have been asked to pay for an upgrade in the contract by using iPhone cards, instead of a credit card. My original contract was paid for with credit card, and I was told that the balance of that will be credited back when I pay the new amount. I haven't done this yet.       To be fair, they have on two occasions fixed my laptop, which appeared to have been tampered with by malware. 

 

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This report was posted on Ripoff Report on 07/21/2017 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/reports/xpertsolutions/bellflower-california-90707/xpertsolutions-apparent-tech-scam-bellflower-california-1387156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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