Report: #1342904

Complaint Review: xpressbet

  • Submitted: Tue, December 13, 2016
  • Updated: Tue, December 13, 2016
  • Reported By: gmenfan — NY New York USA
  • xpressbet

    Internet
    USA

xpressbet xpressbet.com scam! Xpressbet.com does not pay out winning wager! xpressbet scam Internet

Show customers why they should trust your business over your competitors...

First off let me explain I have been a long time loyal customer of xpressbet and never had an issue. I have bet over $500,000 with them. I am also a 70 year old retiree and love to bet horse racing. I am not too good on the computer, but this has never been an issue for me when using xpressbet.com until now. For this reason, i have always taken screen shots of every wager i made with xpressbet so i would ensure an issue like this never happened. But when you read this, you will find out those screenshots meant nothing to this company.

 

I made multiple $0.50 pick 4 bets at Aqueduct on Dec 11, 2016 ( i have copied and pasted bets below)

 

I always take screen shots of my bets  - so i have attached them as well. [continued below]....
..... 

 

 

 

The winning pick 4 numbers was 1/4/3/7 and it paid $250 for .50  in the late pick 4 at Aquduct on Dec 11, 2016. 

 

I had the winning wager a total of 12 times which makes these winning wagers a total of $3000 i should have won.

 

After the race when I noticed the money was not credited to my account, I tried to see if there was an issue. I looked at my bets and it was correct but it said payout was $0, even though I had the winning numbers. 

 

Further proof, is I made this bet because of a horse racing handicapping on twitter that posted that same exact ticket i bet below

The person who gave out this ticket on twitter is well known and I made the same exact bets on xpressbet. 

 

 

i never had any issues when betting on the website on my computer before. this is why i always do  screenshots and never use mobile. 

 

So once i emailed customer support with my complaint and screenshot proof of the winning wagers  - this wa stheir response to me: "we are sorry but the winning wagers were never placed in our system" . I also get a followup email a few hours later saying "you probably made these wagers with a different company" 

 

So let me explain, i only use xpressbet.com . Let me also explain, i made these same exact wagers i have screen shots for and nothing else. Now when i log into my account, the wagers say a different wager - so their software had to mess up on my winning wagers. 

 

Xpressbet.com has been horrible throughout this whole process. They have offered very limited help. And do not forget i have placed over $500,000 of wagers with their company

 

I guess its time to switch to TVG now. 

here are the wagers below:

 

 
































































































































































12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  
  12/11 2:16 PM Aqueduct 5 $0.50 P4 (PWHL) 1 / 2, 4, 5, 7 / 3, 8 / 7 $4.00 $0.00  

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This report was posted on Ripoff Report on 12/13/2016 06:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/xpressbet/internet/xpressbet-xpressbetcom-scam-xpressbetcom-does-not-pay-out-winning-wager-xpressbet-sca-1342904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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