XpressLube uses Bait & Switch Garden Grove California

FILE NUMBER: 00233791





Dear Mr. Dieguin,





Thank you for taking the time to contact Chevron regarding the price that you were charged for oil change to your vehicle at the Xpress Lube service station.



Unfortunately, we are not able to credit your account for the oil change for which you believe that you were overcharged. Our records indicate that a FGR Corporation retailer, doing business as Service Distributing owns the station. Chevron cannot interfere with the pricing policies of stations owned by independent dealers.



Chevron Corporation does not own or operate any service stations that sell tires, batteries, and other automotive accessories, nor does Chevron warrant the automotive parts or workmanship provided by independently owned facilities that offer automotive repair and smog inspections; therefore, we cannot assume liability for an unsatisfactory repair.



As a courtesy, we have forwarded your letter to the station owner for him to review and determine whether to offer any reimbursement. Should you wish to contact the owner, you can call the station at 714 373 4432.



We realize that you may find this news to be disappointing; however, we hope that you will understand our position. We want to thank you for taking time to write to us and we look forward to serving you in the years ahead!





Sincerely,



Louanne Tracy B. Cruz,
Consumer Connection Specialist

Consumer Connection Center
Chevron Products Company
PO Box 4000
Bellaire, TX 77402-4000
Attention: Consumer Connection Center

Phone Number: 1 800 962-1223
Fax Number: 1 866 756-1522
Email: conaffrs@chevron.com