Xsport Fitness Xsport Gym Failure To Honor Membership Norridge Illinois

I was referred to join Xsport Fitness. The terms of the membership was I am able to go to any Xsport location and I am able to bring a friend with me. After consideration and talking to the Xsport Sales Rep, Annette, I decided to join on June 29, 2015.

I have been informed that the Norridge location is “no longer” allowing members to bring a guest. 

I have contacted Xsport Fitness and their response is "we will gladly cancel your membership."  

Why is so easy for the business to say something like this? As a business wouldn’t you want to rectify the issue? Maybe it is easier for the business to have me cancel. I pay $420 per year for the membership. Maybe this is considered nothing to Xsport. Well if they consider $420 "chump change" then why not honor the membership that I signed up for?

I have contacted the Better Business Bureau three times. Xsport still has not responded. The Better Business Bureau keeps giving Xsport Fitness more time to respond. Why is this? Per Xsport’s website they have been given an A+ rating by the Better Business Bureau. Really? So they get an A+ for doing absolutely nothing, failing to honor a membership, and not responding back to the consumer. All I can say is WOW or something seems very fishy about this.

Is there anyone out there in ripoff report land that can help?