• Report: #1053455
Complaint Review:


  • Submitted: Thu, May 23, 2013
  • Updated: Thu, May 23, 2013

  • Reported By: incontroltech — San Diego California
5900 No.3 Road Richmond, British Columbia Canada

XtraLights.com They do not fulfill orders for claims even if you offer to pay. Richmond internet

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I had an issue with the HID lights I purchased.

After 17 emails they agreed to ship me replacement HID lights as long as I prepaid them using a credit card and if found to not be convered by any warranty the charges would reamin on my card.

I agreed to the terms and conditions.  I then received an email that they were shipped. Nope! nothing after a week.

Called them up and they had no clue what I was talking about - apparently they have thousands of people working there :-)

Yup and I was born yesterday.  So now I have a $400 lighting system with no bulbs... when I ask them they start all over again with the process.

This report was posted on Ripoff Report on 05/23/2013 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/xtralightscom/richmond-british-columbia/xtralightscom-they-do-not-fulfill-orders-for-claims-even-if-you-offer-to-pay-richmond-1053455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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