Report: #1070501

Complaint Review: Ripoff Report | Xtreme Backyards Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Xtreme Backyards, family owned and operated Nipomo, California. Xtreme Backyards, a personal approach when finding the right spa. Xtreme Backyards over 35 years’ experience in the hot tub industry. Xtreme Backyards provides the highest quality refurbished and new hot tubs on the Central Coast.

  • Submitted: Sat, July 27, 2013
  • Updated: Wed, November 08, 2017
  • Reported By: James B — Santa Barbara California
  • Xtreme Backyards Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Xtreme Backyards, family owned and operated Nipomo, California. Xtreme Backyards, a personal approach when finding the right spa. Xtreme Backyards over 35 years’ experience in the hot tub industry. Xtreme Backyards provides the highest quality refurbished and new hot tubs on the Central Coast.
    2170 Hutton Rd
    Nipomo, California

Xtreme Backyards Verified TRUSTED Business REVIEW: Xtreme Backyards customers feel confident and secure with their purchase. Customers receive great follow up after delivery and have all questions answered. Xtreme Backyards strives to provide the highest customer satisfaction from sale to after delivery. Xtreme Backyards customers are guarenteed happiness from start to finish. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Xtreme Backyards recognized by Ripoff Report Verified™ as a safe trusted business service.

Show customers why they should trust your business over your competitors...

REVIEW UPDATE: November 8 2017: Xtreme Backyards remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Xtreme Backyards is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Xtreme Backyards has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Xtreme Backyards has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Xtreme Backyards remains committed to improving customer satisfaction. [continued below]....


Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Xtreme Backyards for its full commitment to quality customer service.

Ripoff Report's discussions with Xtreme Backyards have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Xtreme Backyards listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Xtreme Backyard's owner, Dave Maddox, has stated that he personally works every day to make sure that every customer is satisfied. He works beyond the typical work hours to ensure that every customer in need is attended to. Mr. Maddox devotes time to put the customer first in any and all circumstances. Dave has been in the hot tub industry for over 30 years, and as time has gone on he has learned the best ways to handle any problems that might occur. With 30+ years of experience in hot tub manufacturing, Mr. Maddox knows the ins and outs to every and all questions. There is nothing he can't handle. Dave Maddox and his wife Tammy Maddox work strenuous hours to make sure customers are completely satisfied. "We are the best hot tub manufacturer on the Central Coast. Everything we do is to make the customers happy. Sometimes we need to work extra hours or take work home with us. At the end of the day, all that matters is that our customers are happy and can relax in their new hot tub."

Ripoff Report also noted that the typical review for Xtreme Backyards states, "Xtreme Backyards is a very friendly and knowledgeable business. It feels great to support local family run businesses, they work really hard to make the whole process smooth from start to installation. There isn't a day that goes by without someone in it. Probably the smartest purchase I made all year! Truly a top-notch company."
Xtreme Backyards is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Tammy Maddox during an onsite inspection held by a third party verification company with no biases towards Xtreme Backyards.

Xtreme Backyards offers customers retail hot tubs in addition to the accessories needed to maintain their hot tub. They have over 30 years of experience in the in the hot tub industry and offer several services including: refurbished hot tubs, above ground swimming pools, swim spas, gazebos, and barbecue islands.

Leads for Xtreme Backyards are primarily obtained through walk ins to their convenient location, as well as referrals, and inquiries made on their website. Once a customer has expressed interest in their product they can visit there location to view and obtain additional information on the product of their choice. Once the product has been chosen Tammy Maddox expressed that Xtreme Backyards will, "deliver and install" the spa of their choice. Additionally, "maintenance service is available."


During the onsite interview Ms. Maddox was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Maddox expressed that they rarely receive complaints with their products because they, "work one on one with customers to resolve any issues to the best of their capabilities." Ms. Maddox expressed that this has led to a "98% satisfaction rating."

When asked to comment on complaints posted on Ripoff Report's website Ms. Maddox expressed that there are two complaints on Ripoff Rippoff. The first complaint was from a competitor that wrote a fake review on one of their products. The second complaint was from a customer who purchased a refinished hot tub, "he had a warranty that did not include plumbing." He had a problem with the plumbing, and they tried to work with him but he still posted the complaint. Later he admitted that he did not read the Warranty. Xtreme Backyards is still willing to work with this customer, but he will not return their phone calls. In order to further assure future and current customers Xtreme Backyards has an A+ rating with the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Ms. Maddox expressed that they are, "now emphasizing what is not covered in their warranties."

Xtreme Backyards is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It is important for us to make our customers happy, and make sure that the service is good since we depend a lot upon word of mouth. We always would like the chance to correct any problems that our customers have."


" We are the top hot tub manufacturers on the Central Coast. There is no other family run business that can provide the quality that we do. By shopping with us, you will always recieve the attention you deserve. We are dedicated to making the customer happy, in any way possible. My wife and I work from morning until night to ensure that all our customers are being provided the highest quality care they need. Take some time and stop by our store to check out our vast selection of hot tubs. We carry a variety of shapes and sizes to fit all of your needs. Come visit us any time, we've got just what you need.

Xtreme Backyards's employees have shown that they are well suited for their job, and are confident in their abilities to maintain customer satisfaction. Xtreme Backyards takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Working for Xtreme Backyards has allowed me become a better employee. Working for them has allowed me to grow in my abilities as well as learn new skills. The Maddox family really cares about my success as a worker and makes me feel like I'm a part of the family. "

Ripoff Report was pleased to learn that Xtreme Backyards's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


Xtreme Backyards recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Xtreme Backyards has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Dave Maddox, Ripoff Report is convinced that Xtreme Backyards is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Xtreme Backyards meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Xtreme Backyards Sensations Spas, Relaxation Spas, Diamante Spas Nipomo California


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


The person who wrote the report isn't a customer we have on record. We don't know who they are, but we are fairly certain that it is the competition lying. There are no bad reports on BBB. Whoever wrote this isn't an actual customer, just someone who doesn't want to see us in business.



We were ripped off by this company years ago, they sold us a tub that had problems from the very beginning, and never honored the warranty or fixed the spa.  We later found out that there were hundreds of people like us after reading the Better Business Bureau reports.  We actually just gave this spa away because it hasn't worked since the first year we bought it.

This company has gone by several names in the past, and ripped off thousands of people!  Do a search on Sensations Spas, Diamante Spas, and Relaxation Spas, those are just a few of the names they have used.  Every time they change their name they file bankruptcy and leave their customers SOL.

You can read about all of the complaints about these guys at these links:

(((link redacted)))


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This report was posted on Ripoff Report on 07/27/2013 12:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Andy - ()

Agree with complaints. Purchased a product from them during a city fair. Product was not the same nor the same size. Contract clearly stated a size and photo's to match when it was purchased. They took my deposit and I've not heard from them since. I'll summerize:

BBB is an F rating.. Not A as stated. The A rating is a newly registered name to avoid the original. Search and you'll see.

I DID take them to court - The address listed here, their website and state records is incorrect. I attempted to serve them 3 times. Twice with a police officer where we found they were evicted.

I no longer wish to waste my time leaving them messages. I want to take them to court but cannot because I have no address to serve at.

If anyone has their address list it.. If you're reading this Relaxation Spa or whatever you're called, stop hiding yourself and list your address. I'll serve you and we can battle it out in court. I do not wish to engage in your lies on BBB or here in this forum.

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#2 REBUTTAL Owner of company

Competition lying

AUTHOR: Relaxation spas - ()

This person has NEVER contacted us with any complaint.

this is a salesman lying to the public because we sell more spas show your face call us and let's figure this out quit hiding behind then internet and let us know who you are. There aren't thousands of customers these are lies we have an A rating with the BBB. We have sold over 20,000 spas since we have been in business and have tried to take care of all our customers

these are all lies



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