Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1383857

Complaint Review: Xtreme Movers - Passaic New Jersey

  • Submitted:
  • Updated:
  • Reported By: Anthony — Clovis California USA
  • Author Not Confirmed What's this?
  • Why?
  • Xtreme Movers 35-95 8th St. Passaic, New Jersey USA

Xtreme Movers Deceptive Practices Passaic New Jersey

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We chose to use Xtreme Movers for our cross-country move when the original moving company we booked could not meet our pick up date. We had very specific pick up and delivery dates arranged because we had a timeline to meet due to other obligations (we would not be in town starting July 15th). When we spoke with the customer represenative at Xtreme Movers on the phone, we explicitly told her our delivery deadline and gave her the last possible day that we would be available to pick up our items -- she told us that we had to book the same day or else our items may not arrive on time. She told me that she had to confirm with her dispatcher that they would be able to meet the delivery date and (presumably after speaking with a dispatcher) assured us that they would be able to deliver by July 10th. On the pick up date (June 27th), the person leading the pick up told me in person that the delivery would be complete within 14 days (this would be July 11th). 

Since the pick up date, our items have not moved from Xtreme Movers warehouse in New Jersey -- it is currently July 7th, so our items have no moved for almost 2 weeks. We were originally told we would receive an update by phone on July 3rd, but I never received a call from them (I can provide proof of this). I have called the company on the following days asking for updates on our shipment, and most of my phone calls were not returned: June 28th, June 30th, July 3rd, July 4th, July 7th.

Eventually I asked to speak with the individual who runs the business. My fiancee and I both spoke with her on the phone on July 5th, which is when she told us she could not guarantee our items would arrive before the 15th. She showed no remorse for the situation and said they were still within the delivery window of their contract (up to 21 days, despite what we were told by two different people). We spoke with her again on July 7th and she told us that the driver would arrive with our items on July 16th or July 17th -- when we would be out of town.

We moved across the country with no family in the town we are moving into, there is no one who can be there to take the delivered items and Xtreme Movers knows this. We asked that the items be delivered on July 20th (when we will be back) and they said they are unsure if they can do that. The woman stated that all they can do is keep the items in their New Jersey warehouse (presumably for another month before they attempt delivery). When we told her this is unacceptable, she said that they are still within their contract delivery times and that it is our problem, not theirs -- despite them lying to us at the beginning of and during this whole process. She said that if we post poor reviews online, she will post a copy of the contract we signed -- as if that matters when they lied throughout the entire process. The woman finally offered to compensate us with money, but we told her that we did not want money, we just wanted our things -- at that point she told us we would not be receiving any accomodations and that they would be helping their other customers instead.

I cannot recommend anyone do business with Xtreme Movers, their employees are deceptive -- each person we spoke with had something different to say and many promises went unfulfilled. At this point they are extremely difficult to communicate with and at no point have tried to meet us halfway with coming to a solution -- they put the blame on us instead of their employees. As of now I have no idea if I will ever receive my items.

This report was posted on Ripoff Report on 07/07/2017 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xtreme-movers/passaic-new-jersey-07055/xtreme-movers-deceptive-practices-passaic-new-jersey-1383857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now