Xtreme Paintball No employees present during open hours, Missed appointment, Did not refund $360 up-front payment, Ignored calls, Did not return calls or emails. Lebanon Tennessee

I scheduled an appointment for a Bachelor Party months in advance and had to pay up-front. I was told that the exact time of my visit was flexible and could be discussed at a later time. I called the day before my appointment to confirm the appointment and set the official time of our visit. I was told I would receive a call back to confirm my requested time. I was flexible, so if they had called me and told me the time wouldn't work, I would have gladly moved my schedule around. However, they did not call me back, nor did they answer my several calls the morning of the scheduled appointment. I left messages and finally had to just drive there with the entire party of people and hope they were there. When we arrived at the facility, there was nobody present. The sign on the door said they were open, but there were no employees present. I have spoken to them only one time since and they said they would have the manager call me back about a refund. I have received no calls. I have called them several time and left several messages. They refuse to respond.