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Report: #1155550

Complaint Review: Ybuy - Atlanta Georgia

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  • Reported By: Tamelarock — Mesa Arizona
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  • Ybuy P.O. Box Atlanta, Georgia USA

Ybuy Trying to take me for more money, when I already paid off my phones. Atlanta Georgia

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In January I purchased two IPhones from the cricket store and financed them through YBuy, with the option to pay off the phones within 90 days. At first I did not notice until March that the debit card i used to set up the account with would not allow ACH withdrawals, so I ended up sending money orders. So in March I sent in a money order in the amount of $500 then I looked up my payoff amount in April, it was for $566.46. So I sent in that money order. Then in May I received another bill, I called and told them how I had already sent in the pay off amount so my account should be paid off in full. After getting the run around, they told me that I still owed $112. I told them when I purchased the phones I made two separate payments at the store when I purchased the phones. They tried to explain to me that one of those payments was most likely for my Cricket service plan. I explained tot them that it was not, because I always make those payments online and I paid that payment 2 days later. They told me that if I could send them proof of that payment they would close my account. I went into the Cricket store and they gave me a print out of those payments.

I sent them in and a few weeks later I receive a letter saying that they regretted to inform me that the payment was not received and I need to contact the merchant where I purchased the phone. I looked through all of my online bank statements and found that I had paid 3 separate payments to the Cricket store in Jan. So I called the number that I saw had been calling me, which ended up being their bill collection department. I asked to speak to the manager and h. Was really rude. He said that my payment. Was received on April 17, 2014, so I went over my 90 days. I explained to them that the bill says to allow for 7 days for payment to post to the account and that payment was posted on the 7th day. They tried to tell me that since I has went over that 90 days it went into financing and now I needed to pay the additional $1200 for my plan. I told them that the apparently I called the wrong department because the last guy told me if I could provide proof of that $112 payment, he would close my case. He said that he had nothing like that in his notes and that it did not matter. I told him that apparently I had called the wrong department, so I needed to call the financing department and talk to the manager who I was speaking with before, so I could speak with him about the agreement that he had made with me. The guy said he would put his note in the computer, so good luck with that. I tried to call the financing dept to speak with the original person that I was speaking with but they are already closed at 4:00 p.m. AZ time. So I will continue to try to reach this guy, to speak with him about providing them with more proof that I have of making that payment. As of now I have paid these people 1303.33. I will not pay them another dine except for maybe the $20 fee for that first ACH payment that was returned from my bank. 

This report was posted on Ripoff Report on 06/17/2014 04:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ybuy/atlanta-georgia-30348/ybuy-trying-to-take-me-for-more-money-when-i-already-paid-off-my-phones-atlanta-georgia-1155550. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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