Report: #587362

Complaint Review: Yellowbook USA

  • Submitted: Tue, March 30, 2010
  • Updated: Tue, March 30, 2010
  • Reported By: ren — Boise Idaho United States of America
  • Yellowbook USA
    1940 S Bonito Way
    Meridian, Idaho
    United States of America

Yellowbook USA Steve Crowl Failure to upkeep their end of AGREEMENT. Meridian, Idaho

Show customers why they should trust your business over your competitors...

Yellowbook USA=Integrity-free, corporate bully.  My story.

I'm a small business owner in Boise, Id.  My business had been advertising with Yellowbook for a couple of years.  Although they had made a few mistakes with our ad, we stuck with them.  As the following year rolled up, our yellowbook rep, Jan Wilson, stopped in to renew our ad.  And as with what seems to be a common practice, she needed a signature within days to save us space in the book.  You know, high pressure to create that urgency.  I informed Jan that we hadn't determined out budget for the following year so I didn't want to commit to the same ad space ( a half page) and I wasn't sure that we would have an ad at all.  She PROMISED that if I signed I had a couple of months to decide if we needed to go smaller or pull out completely.  I fell for it. 

After running our $$ projections, we as a business to go with the smallest ad size.  Funds were tight.  The following day, I placed a call to Jan and received her voicemail, so I left a message asking her to call me back about the size of the ad.  After a week of not hearing back I called and left a second message.  She called within a few minutes.  She informed me she was "finishing a book" in another area and would touch bases with me in a couple of weeks to work out the details.  No problem, right?

Wrong.  I didn't hear back from her after leaving two more messages.  Well, the new book finally came out and there was no change to our ad.  I knew what I was in for so I called Jan immediately.  Voicemail.  Message left.  She returned the phone call fairly quickly to ask what I needed.  I informed her that I needed and tried (several times) to change the ad size 4 months earlier.  I then got the sad story how she had two deaths in her family and "dropped the ball" and she was so sorry.  I told her that being sorry didn't help my situation andwhy didn't someone step in during her obvious time of crisis??  She said she would call her higher ups to see what they could do for me.  About an hour later, she called with an offer to deduct 10% from our bill.  I was originally trying to go from a $600 a month ad to $200ish after we figured out our budget, so I wasn't satisfied.  Still remaining civil, I made that very clear.  Their response?  Sorry, we'll make it up to you next year.  I'm not renewing next year.  I ask to speak with somebody higher up.  I'm given a name and number.  Call is made.  That person gives me another name and number.  I then call that person and am given another name and number.  You see where this is headed.  What a lovely little game.

Well, the bills start coming due and decide not tp pay.  After missing the first two payments, Steve Crowl (Yellowbooks fire extinguisher) calls to set up a meeting to see how we can settle this.  Great!  We meet he apologizes but firmly lets us know that 25% off is as much as they can do.  I'm then reminded that I've signed a binding agreement that I'll be held accounctable for.  Its true, I know.

But what about integrity and ones "word"?  I've received several "yeah, sorry, we screwed up" speeches but no give.  Yellowbook USA claims to work with integrity and put the client 1st.  Sounds good on paper but thats not what really happens apparantly.  Its time to call these corporate thugs out for their b.s.  No more pushing this guy around.  If anyone has a story, I'd love to hear it.

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